Slack · Slack Privacy Policy · View original document ↗

Dual Controller/Processor Structure

Medium severity Unique · 0 of 325 platforms
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This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The processor/controller distinction defines legal obligations and accountability structures under data protection frameworks. As a processor of Customer Data, Slack operates under customer instructions; as a controller of Other Information, Slack independently determines processing purposes and means, creating different compliance obligations and data handling requirements for each category.

Consumer impact (what this means for users)

This structure means that messages and files submitted to Slack are governed under processor obligations (typically subject to data processing agreements and customer control), while other information collected during service use (such as usage analytics, IP addresses, and device information) is governed under controller obligations where Slack determines independent processing purposes. Users' ability to control or delete different data categories depends on which classification applies.

How other platforms handle this

Amplitude Medium

Amplitude acts as a data controller when we collect and use Personal Information for our own purposes, such as providing and improving our Services, marketing, and other business operations. When Amplitude processes Personal Information on behalf of our customers (for example, event data that our cu...

LinkedIn Medium

We use the term "Designated Countries" to refer to countries in the European Union (EU), European Economic Area (EEA), and Switzerland. If you reside in the "Designated Countries", you are entering into this Contract with LinkedIn Ireland Unlimited Company ("LinkedIn Ireland") and LinkedIn Ireland w...

DocuSign Medium

When our business customers use certain Services, we generally process and store limited personal information on their behalf as a data processor. For certain products such as Docusign's Contract Lifecycle Management (CLM) and Identity products, we may act as a processor and as a controller in certa...

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▸ View Original Clause Language DOCUMENT RECORD
"
Slack receives or collects information when we operate and provide our Services, including when you install, access, or use our Services. The information we collect is described below under 'Customer Data' and 'Other Information'. In this privacy policy, 'Customer Data' means the data, including messages, files, or other content, that is submitted to the Services by a Customer and its members. Slack is a processor of Customer Data and a controller of Other Information.

— Excerpt from Slack's Slack Privacy Policy

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Slack Privacy Policy
Entity
Slack
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-004553
Document ID
CA-D-00192
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
257c3df8c163d6b7cd5088cc1ab5b799eb8d2cd3f2c533ba3772a0ac8b767be5
Analysis generated
May 7, 2026 06:09 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Slack
Document: Slack Privacy Policy
Record ID: CA-P-004553
Captured: 2026-05-07 06:09:29 UTC
SHA-256: 257c3df8c163d6b7…
URL: https://conductatlas.com/platform/slack/slack-privacy-policy/dual-controllerprocessor-structure/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Slack's Dual Controller/Processor Structure clause do?

The processor/controller distinction defines legal obligations and accountability structures under data protection frameworks. As a processor of Customer Data, Slack operates under customer instructions; as a controller of Other Information, Slack independently determines processing purposes and means, creating different compliance obligations and data handling requirements for each category.

How does this clause affect you?

This structure means that messages and files submitted to Slack are governed under processor obligations (typically subject to data processing agreements and customer control), while other information collected during service use (such as usage analytics, IP addresses, and device information) is governed under controller obligations where Slack determines independent processing purposes. Users' ability to control or delete different data categories …

Is ConductAtlas affiliated with Slack?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.