Slack does not knowingly collect data from children under 13 (or 16 in some countries), and will delete such data if discovered.
This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes Slack's stated compliance posture under COPPA and equivalent regulations, and provides a reporting mechanism if a child's data is believed to have been collected.
Children under 13 (or 16 in certain jurisdictions) are excluded from Slack's services, and parents or guardians who believe their child's data has been collected can request deletion by contacting privacy@slack.com.
How other platforms handle this
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information. In some juris...
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we wil...
Our online services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.
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"Our services are not directed to children under the age of 13 (or 16 in certain jurisdictions). If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@slack.com.— Excerpt from Slack's Slack Privacy Policy
REGULATORY LANDSCAPE: This provision engages COPPA (Children's Online Privacy Protection Act), enforced by the FTC, which prohibits collection of personal information from children under 13 without verifiable parental consent. EU/EEA users are covered by GDPR Article 8, which sets the age of digital consent at 16 by default (with member states permitted to lower it to 13), consistent with the policy's reference to 'certain jurisdictions.' The UK Children's Code (Age Appropriate Design Code) may also apply to any Slack services accessible to minors in the UK. GOVERNANCE EXPOSURE: Low. Slack's services are business-oriented communication tools not primarily directed at minors, reducing the practical risk of COPPA violations. However, education sector deployments (schools, universities) may create incidental exposure to users under 13 or 16, requiring additional safeguards or deployment restrictions. JURISDICTION FLAGS: U.S. exposure is primarily under COPPA with FTC enforcement. EU/EEA exposure arises under GDPR Article 8, with member state-specific age thresholds. The UK Children's Code creates additional obligations for any service that could be accessed by children in the UK, regardless of intent. CONTRACT AND VENDOR IMPLICATIONS: Education sector customers using Slack should assess COPPA and FERPA compliance requirements, particularly if student accounts may involve users under 13. Contracts with educational institutions should address age verification obligations and parental consent mechanisms. COMPLIANCE CONSIDERATIONS: Organizations in the education sector deploying Slack should confirm age verification controls are in place and that their own terms of service restrict access to users above the applicable age threshold. Incident response plans should include procedures for identifying and deleting data from users discovered to be under the age threshold.
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This provision establishes Slack's stated compliance posture under COPPA and equivalent regulations, and provides a reporting mechanism if a child's data is believed to have been collected.
Children under 13 (or 16 in certain jurisdictions) are excluded from Slack's services, and parents or guardians who believe their child's data has been collected can request deletion by contacting privacy@slack.com.
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