Slack distinguishes between 'Customer Data' (content within enterprise workspaces, controlled by the business customer) and other personal data (collected by Slack directly), with different privacy rules applying to each.
This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The distinction establishes different processing frameworks for two data categories: Customer Data operates under processor-controller obligations typically required by data protection regulations, while Other Information operates under Slack's independent operational authority, creating separate compliance pathways for each data type.
Employees using Slack at work should be aware that their employer has significant control over workspace data, including the ability to access, export, and monitor messages and files within the workspace. Slack acts as a processor for that data, following the employer's instructions rather than the individual employee's preferences.
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Upon termination or expiry of this Agreement for any reason: (i) your right to access and use the Services will immediately cease; (ii) you must immediately cease all use of the Services; (iii) Synthesia will delete or return all Customer Data in accordance with the Data Processing Agreement; and (i...
We may suspend or terminate your access to the Services at any time for any reason, including if we determine you have violated these Terms. You may stop using our Services at any time. Upon termination, your right to use the Services will immediately cease.
I.2.a. Each party may terminate these Terms at any time for convenience with Notice, except Anthropic must provide 30 days prior Notice. I.2.b. Either party may terminate these Terms for the other party's material breach by providing 30 days prior Notice detailing the nature of the breach unless cur...
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"Customer Data will be used by Slack in accordance with a Customer's instructions, including to provide the Services, any applicable terms in the Customer Agreement, a Customer's use of Services functionality, and as required by applicable law. Slack is a processor of Customer Data and the Customer is the controller. Slack uses Other Information to operate our Services, Websites, and business.— Excerpt from Slack's Slack Privacy Policy
The controller/processor distinction is central to GDPR compliance allocation between Slack and enterprise customers. Institutional buyers must confirm that their own privacy notices to employees adequately disclose Slack's data processing activities, and that DPAs with Slack correctly reflect the split of controller and processor responsibilities.
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The distinction establishes different processing frameworks for two data categories: Customer Data operates under processor-controller obligations typically required by data protection regulations, while Other Information operates under Slack's independent operational authority, creating separate compliance pathways for each data type.
Employees using Slack at work should be aware that their employer has significant control over workspace data, including the ability to access, export, and monitor messages and files within the workspace. Slack acts as a processor for that data, following the employer's instructions rather than the individual employee's preferences.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.