Slack · Slack Privacy Policy · View original document ↗

AI and Machine Learning Data Use

High severity Rare · 1 of 325 platforms
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This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The provision establishes the operational scope of data usage across Slack's service infrastructure and product development activities. It creates a conditional authorization for AI/ML training that ties data use to either explicit customer enablement or contractual permission, distinguishing this use case from general platform maintenance and improvement activities.

Consumer impact (what this means for users)

Under this clause, Customer Data may be incorporated into platform development and improvement activities as a standard operational practice. For AI and machine learning model training specifically, the terms condition this use on either active customer feature enablement or contractual authorization, establishing a consent or contractual basis requirement for that particular data application.

How other platforms handle this

Waze Medium

We may use aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for any purpose, including sharing it with partners, advertisers, and other third parties. This information is not subject to the restrictions in this Privacy Policy.

Threads Medium

We use the information we collect to send you ads and other commercial and sponsored content. We use the information we have to deliver our products, including to personalize features and content and make suggestions for you on and off our products. We share information across the Meta Companies.

Visa Medium

We may use personal information to send you marketing communications about Visa products, services, and offers that may interest you, to personalize your experience with us, and to provide you with targeted advertising. You may opt out of receiving marketing communications from us at any time.

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▸ View Original Clause Language DOCUMENT RECORD
"
Slack and its related companies may use Customer Data and Other Information to provide, maintain, develop, and improve the Slack platform and other Salesforce products and services. Where Slack uses Customer Data for AI/ML model training purposes, it does so only where customers have enabled those features or in accordance with the applicable Contract.

— Excerpt from Slack's Slack Privacy Policy

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Slack Privacy Policy
Entity
Slack
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-001017
Document ID
CA-D-00192
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
257c3df8c163d6b7cd5088cc1ab5b799eb8d2cd3f2c533ba3772a0ac8b767be5
Analysis generated
May 7, 2026 06:09 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Slack
Document: Slack Privacy Policy
Record ID: CA-P-001017
Captured: 2026-05-07 06:09:29 UTC
SHA-256: 257c3df8c163d6b7…
URL: https://conductatlas.com/platform/slack/slack-privacy-policy/ai-and-machine-learning-data-use/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Slack's AI and Machine Learning Data Use clause do?

The provision establishes the operational scope of data usage across Slack's service infrastructure and product development activities. It creates a conditional authorization for AI/ML training that ties data use to either explicit customer enablement or contractual permission, distinguishing this use case from general platform maintenance and improvement activities.

How does this clause affect you?

Under this clause, Customer Data may be incorporated into platform development and improvement activities as a standard operational practice. For AI and machine learning model training specifically, the terms condition this use on either active customer feature enablement or contractual authorization, establishing a consent or contractual basis requirement for that particular data application.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.

Is ConductAtlas affiliated with Slack?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.