This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes the operational scope of data usage across Slack's service infrastructure and product development activities. It creates a conditional authorization for AI/ML training that ties data use to either explicit customer enablement or contractual permission, distinguishing this use case from general platform maintenance and improvement activities.
Under this clause, Customer Data may be incorporated into platform development and improvement activities as a standard operational practice. For AI and machine learning model training specifically, the terms condition this use on either active customer feature enablement or contractual authorization, establishing a consent or contractual basis requirement for that particular data application.
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"Slack and its related companies may use Customer Data and Other Information to provide, maintain, develop, and improve the Slack platform and other Salesforce products and services. Where Slack uses Customer Data for AI/ML model training purposes, it does so only where customers have enabled those features or in accordance with the applicable Contract.— Excerpt from Slack's Slack Privacy Policy
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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The provision establishes the operational scope of data usage across Slack's service infrastructure and product development activities. It creates a conditional authorization for AI/ML training that ties data use to either explicit customer enablement or contractual permission, distinguishing this use case from general platform maintenance and improvement activities.
Under this clause, Customer Data may be incorporated into platform development and improvement activities as a standard operational practice. For AI and machine learning model training specifically, the terms condition this use on either active customer feature enablement or contractual authorization, establishing a consent or contractual basis requirement for that particular data application.
ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.
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