The terms state that Shopify does not provide refunds on any fees, including subscription fees paid in advance.
This analysis describes what Shopify's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a categorical no-refund policy applicable to subscription fees paid in advance on 30-day billing cycles. Merchants who cancel mid-cycle or whose accounts are terminated do not receive pro-rated refunds for unused subscription periods under this policy.
The updated terms clarify the legal identity of the Shopify entity you contract with and establish which courts have exclusive jurisdiction to resolve disputes, depending on your store's billing address. Previously, the terms specified exclusive jurisdiction by region (Ontario for US/Canada, Singapore for Asia Pacific, Ireland for EMEA and other areas). The revised structure presents this information in a table format and adds explicit language stating that disputes can only be brought in the courts listed for your region, with those courts having exclusive jurisdiction. Shopify Inc. may act as a billing agent for other Shopify entities to collect fees and remit taxes in some jurisdictions. You can review the contracting party and forum table in Section 13 to confirm which entity and courts apply to your store based on your billing address.
View change record →This provision establishes that subscription fees and other charges paid to Shopify are non-refundable under the terms of service. Merchants who cancel or are terminated mid-billing cycle are not entitled to a refund of pre-paid subscription fees under this policy.
Cross-platform context
See how other platforms handle No-Refund Policy on Subscription Fees and similar clauses.
Compare across platforms →"Shopify does not provide refunds.Excerpt from Shopify's Terms of Service
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This provision establishes a categorical no-refund policy applicable to subscription fees paid in advance on 30-day billing cycles. Merchants who cancel mid-cycle or whose accounts are terminated do not receive pro-rated refunds for unused subscription periods under this policy.
This provision establishes that subscription fees and other charges paid to Shopify are non-refundable under the terms of service. Merchants who cancel or are terminated mid-billing cycle are not entitled to a refund of pre-paid subscription fees under this policy.
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