Shopify may suspend account and storefront access if payment cannot be processed within 28 days of the initial billing attempt, and may terminate the account entirely if fees remain unpaid for 60 days following suspension. Reactivation requires payment of all outstanding fees plus the next billing cycle's fees.
This analysis describes what Shopify's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes specific timelines under which a merchant's store and account access may be suspended or permanently terminated, with potential interruption to active commerce operations. The 60-day post-suspension termination window creates a defined deadline after which account recovery may no longer be possible.
The updated terms clarify the legal identity of the Shopify entity you contract with and establish which courts have exclusive jurisdiction to resolve disputes, depending on your store's billing address. Previously, the terms specified exclusive jurisdiction by region (Ontario for US/Canada, Singapore for Asia Pacific, Ireland for EMEA and other areas). The revised structure presents this information in a table format and adds explicit language stating that disputes can only be brought in the courts listed for your region, with those courts having exclusive jurisdiction. Shopify Inc. may act as a billing agent for other Shopify entities to collect fees and remit taxes in some jurisdictions. You can review the contracting party and forum table in Section 13 to confirm which entity and courts apply to your store based on your billing address.
View change record →This provision establishes that account and storefront access may be suspended after 28 days of failed payment, and the account may be permanently terminated if fees remain unpaid for 60 days following suspension. During any suspension period, the agreement states merchants may not be able to access their account or storefront.
Cross-platform context
See how other platforms handle Account Suspension and Termination for Non-Payment and similar clauses.
Compare across platforms →"If we are unable to successfully process payment of Fees using an Authorized Payment Method within 28 days of our initial attempt, we may suspend and revoke access to your Account and the Services. Your Account will be reactivated upon your payment of any outstanding Fees, plus the Fees applicable to your next billing cycle. You may not be able to access your Account or your storefront during any period of suspension. If the outstanding Fees remain unpaid for 60 days following the date of suspension, Shopify reserves the right to terminate your Account in accordance with Section 14.Excerpt from Shopify's Terms of Service
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This provision establishes specific timelines under which a merchant's store and account access may be suspended or permanently terminated, with potential interruption to active commerce operations. The 60-day post-suspension termination window creates a defined deadline after which account recovery may no longer be possible.
This provision establishes that account and storefront access may be suspended after 28 days of failed payment, and the account may be permanently terminated if fees remain unpaid for 60 days following suspension. During any suspension period, the agreement states merchants may not be able to access their account or storefront.
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