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This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy establishes a new opt-out mechanism allowing users to decline having their data disclosed to third parties (other than service providers) or used for purposes materially different from the original collection purpose. The policy also explicitly discloses that Twilio Inc. is subject to FTC investigatory and enforcement powers, providing users with notice of the regulatory authority overseeing the company's privacy practices. You can exercise this opt-out right by contacting Segment through the mechanism specified in their privacy policy.
View change record →The updated terms establish clearer disclosure of how Segment transfers personal data internationally. Segment now explicitly certifies its compliance with the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework, and states that these DPF Principles take precedence if they conflict with other policy terms. The updated policy also adds specific rights allowing you to opt out of: (i) disclosure of your personal data to third parties other than service providers acting under Segment's instructions, or (ii) use of your personal data for purposes materially different from the original purpose or your subsequent authorization. You can exercise these rights by contacting privacy@twilio.com.
View change record →How other platforms handle this
If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
Right to the portability of your personal data
The right to rectify or update inaccurate or incomplete Personal Data under certain circumstances
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"Sensitive Data: Restrict the use of sensitive personal data to what is strictly necessary for Service delivery. Twilio currently limits processing to the specific purposes in this Notice or as permitted by law.Excerpt from Segment's Privacy Policy
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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The clause states: “Sensitive Data: Restrict the use of sensitive personal data to what is strictly necessary for Service delivery. Twilio currently limits processing to the specific purposes in this Notice or as permitted by law.”
ConductAtlas has identified this type of provision across 294 platforms. See the full comparison.
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