Salesforce has a dedicated ethical and humane use framework for its AI products, which sets standards for how AI is developed and deployed to ensure responsible innovation.
This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision creates operational guidelines for AI feature usage, establishing boundaries on permitted applications and use cases within the platform. This shapes how customers may implement AI-driven functionality in their business processes.
Businesses and end users interacting with Salesforce's AI-powered features are affected by this framework, which aims to limit harmful AI outputs and ensure human oversight. However, the specific enforceable obligations and limitations are not detailed on this overview page.
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We use your personal information to improve and enhance our Services, including through the use of various technologies (e.g., business intelligence tools, machine learning systems, and artificial intelligence), personalize content and features to your interests and goals...
We may enforce this provision using both automated detection methods and human review, in accordance with our policies and applicable law.
Customer shall report the Serious Incident to Mistral AI using the form available on the AI Act Website.
The ethical and humane use framework is relevant to emerging AI regulatory requirements including the EU AI Act and sector-specific AI governance obligations.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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The provision creates operational guidelines for AI feature usage, establishing boundaries on permitted applications and use cases within the platform. This shapes how customers may implement AI-driven functionality in their business processes.
Businesses and end users interacting with Salesforce's AI-powered features are affected by this framework, which aims to limit harmful AI outputs and ensure human oversight. However, the specific enforceable obligations and limitations are not detailed on this overview page.
ConductAtlas has identified this type of provision across 217 platforms. See the full comparison.
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