Salesforce maintains a set of customer agreements that govern the terms under which businesses purchase and use Salesforce products, including pricing, service levels, and acceptable use.
This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The Customer Agreements Framework serves as the foundational legal structure that defines service parameters, acceptable use requirements, data handling obligations, and dispute resolution mechanisms. It establishes the operational and legal boundaries within which Salesforce delivers services and customers utilize the platform.
Business customers are bound by these agreements when purchasing Salesforce products. Key terms around liability, termination, and data ownership are typically found in these documents and should be reviewed carefully before signing.
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The customer agreements framework is the primary contractual instrument governing Salesforce's B2B relationships.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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The Customer Agreements Framework serves as the foundational legal structure that defines service parameters, acceptable use requirements, data handling obligations, and dispute resolution mechanisms. It establishes the operational and legal boundaries within which Salesforce delivers services and customers utilize the platform.
Business customers are bound by these agreements when purchasing Salesforce products. Key terms around liability, termination, and data ownership are typically found in these documents and should be reviewed carefully before signing.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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