Salesforce · Salesforce Terms of Service

Privacy Policy and Data Protection

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Why it matters

Understanding Salesforce's privacy practices is essential for anyone whose data is processed through Salesforce's platform, as it determines how personal information is handled, shared, and protected.

Consumer impact

This page is primarily a navigation hub and does not itself impose legal obligations on consumers, but it links to agreements and policies that do govern how Salesforce collects, uses, and protects user data. The EU Data Act reference is notable — as of September 2025, EU customers gained enforceable rights to access, transfer, or delete their data held by Salesforce. You can follow the links on this page to find the specific customer agreement or privacy policy that applies to your Salesforce product to understand your rights and obligations.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Navigate to Salesforce's privacy page and locate the data subject rights section to submit a deletion or access request. Follow the instructions provided for your jurisdiction.

Applicable agencies

  • FTC
    The FTC enforces consumer privacy protections and investigates unfair or deceptive data practices under Section 5 of the FTC Act.
    File a complaint →

Provision details

Document information
Document
Salesforce Terms of Service
Entity
Salesforce
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001082
Document ID
CA-D-00201
Evidence Provenance
Source URL
Wayback Machine
SHA-256
dd68fa13ea513cad91d5fcff3c9c4476934d9726eff425734ba869cc8a6cce2e
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Salesforce | Document: Salesforce Terms of Service | Record: CA-P-001082
Captured: 2026-03-20 06:17:00 UTC | SHA-256: dd68fa13ea513cad…
URL: https://conductatlas.com/platform/salesforce/salesforce-terms-of-service/privacy-policy-and-data-protection/
Accessed: April 4, 2026
Classification
Severity
Medium
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