Runway · Runway Terms of Service · View original document ↗

All fees non-refundable on cancellation

High severity High confidence Explicitdocumentlanguage Common · 174 of 352 platforms
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This analysis describes what Runway's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users who cancel mid-period lose the monetary value of the remaining subscription time with no recourse for recovery under this provision.

Consumer impact (what this means for users)

Readers cannot recover any portion of fees paid upon cancellation and will receive no credits for unused time in a subscription period.

How other platforms handle this

Instacart Medium

Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.

Wise Medium

We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.

Upwork Medium

No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.

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▸ View Original Clause Language DOCUMENT RECORD
"
all fees for the Services are non-refundable, and if you cancel your subscription, you are not entitled to receive any refund or credits for the time remaining in your subscription period.

— Excerpt from Runway's Runway Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Runway Terms of Service
Entity
Runway
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-043004
Document ID
CA-D-00447
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f61bc8f1c369ee9fe332bd6af81c79657147cd571ee3f7f9a048d9267f4c00eb
Analysis generated
May 12, 2026 17:34 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Runway
Document: Runway Terms of Service
Record ID: CA-P-043004
Captured: 2026-05-12 17:34:57 UTC
SHA-256: f61bc8f1c369ee9f…
URL: https://conductatlas.com/platform/runway/runway-terms-of-service/provision/CA-P-043004/all-fees-non-refundable-on-cancellation/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Runway's All fees non-refundable on cancellation clause do?

Users who cancel mid-period lose the monetary value of the remaining subscription time with no recourse for recovery under this provision.

How does this clause affect you?

Readers cannot recover any portion of fees paid upon cancellation and will receive no credits for unused time in a subscription period.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 174 platforms. See the full comparison.

Is ConductAtlas affiliated with Runway?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Runway.