Once you buy Robux or any in-game items with real money, that purchase is final and you cannot get a refund, and Roblox can change or remove virtual items at any time.
This analysis describes what Roblox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement states that all Robux purchases are non-refundable and that Roblox may modify or eliminate virtual items without compensation or notice, meaning users can lose the value of purchased virtual goods if Roblox changes or discontinues them.
Interpretive note: The enforceability of a blanket no-refund policy for virtual goods varies by jurisdiction; EU consumer rights law and certain US state statutes may impose mandatory refund or withdrawal rights that supersede these contractual terms.
The updated Terms of Use incorporate previously separate AI tool disclosures and advertising policies directly into the main user and creator agreement sections. The document now includes regional appendices addressing compliance requirements for the EU/EEA, UK, Australia, China, Japan, and Vietnam, which may apply different terms or restrictions based on your location. The restructuring removes the standalone change summary that previously explained these updates in plain language, relocating that information throughout the terms document itself.
View change record →Users who purchase Robux or virtual items have no contractual right to a refund under these terms, and the agreement authorizes Roblox to devalue or remove virtual items without providing compensation; this creates financial exposure particularly for users who make significant in-platform purchases.
How other platforms handle this
Customer will pay all Fees in the currency stated in the bill or invoice.
The Customer shall bear all bank and transfer charges as well as any currency conversion costs (if any).
If you do not timely cancel your subscription, your subscription will be renewed at the full price as indicated when the purchase was made, without any additional action by you, and you authorize us to charge your payment method for these amounts.
"All purchases of Robux or other virtual currency, virtual items, or game content are final and non-refundable. Roblox reserves the right to manage, regulate, control, modify, or eliminate virtual currency and virtual items at any time, with or without notice, and Roblox shall have no liability for the exercise of such rights.Excerpt from Roblox's Terms of Use
REGULATORY LANDSCAPE: The non-refundability of virtual currency and goods may require evaluation under the FTC Act's unfairness standard, particularly when applied to minor users whose parents may seek refunds for unauthorized purchases.
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The agreement states that all Robux purchases are non-refundable and that Roblox may modify or eliminate virtual items without compensation or notice, meaning users can lose the value of purchased virtual goods if Roblox changes or discontinues them.
Users who purchase Robux or virtual items have no contractual right to a refund under these terms, and the agreement authorizes Roblox to devalue or remove virtual items without providing compensation; this creates financial exposure particularly for users who make significant in-platform purchases.
ConductAtlas has identified this type of provision across 231 platforms. See the full comparison.
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