Roblox limits how much it has to pay you if something goes wrong to a maximum of $100 or what you paid them in the last year, whichever is greater, and it cannot be held responsible for many types of losses.
This analysis describes what Roblox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement caps Roblox's total financial liability to users at $100 or 12 months of payments, and excludes consequential and indirect damages, which means users have limited contractual recourse for significant losses related to platform use.
Interpretive note: The enforceability of the $100 liability cap and consequential damages exclusion varies by jurisdiction; consumer protection law in the EU, UK, and several US states may limit or override these contractual provisions.
The updated Terms of Use, effective April 30, 2026, restructure how Roblox identifies itself and organizes its governing policies. The agreement now explicitly names Roblox subsidiaries operating in …
Roblox has restructured its Terms of Use into discrete sections covering user accounts, virtual currency (Robux), payments, intellectual property, online safety, third-party integrations, and dispute…
The updated terms reorganize and clarify existing policies rather than imposing new restrictions. Roblox consolidated AI-related terms from supplemental documents into the main Terms of Use, added cl…
If a user suffers a loss connected to Roblox's platform, the agreement limits any potential recovery to $100 or the amount paid to Roblox in the prior 12 months; the practical effect of this cap depends on the user's jurisdiction, as consumer protection law in some regions may not permit such limitations.
How other platforms handle this
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WHATNOT NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORT...
In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
Except as stated in Section L.3.b, the liability of each party, and its affiliates and licensors, for any damages arising out of or related to these Terms (i) excludes damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, business, contracts, re...
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"To the maximum extent permitted by applicable law, Roblox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Services. In no event shall Roblox's aggregate liability exceed the greater of one hundred dollars ($100) or the amounts you paid to Roblox in the past twelve months.— Excerpt from Roblox's Roblox Terms of Use
REGULATORY LANDSCAPE: Liability limitation clauses in consumer contracts are subject to scrutiny under the FTC Act's unfairness standard and may be limited by state consumer protection statutes; California, New York, and other states have protections that may override certain liability caps in consumer contexts. EU Directive on Unfair Terms in Consumer Contracts and UK consumer law may render liability caps that exclude consumer rights unenforceable as unfair contract terms. GOVERNANCE EXPOSURE: Medium. Liability caps are standard in consumer platform agreements, but the $100 floor is particularly low relative to the in-platform spending some users undertake; this cap combined with the non-refund policy for Robux creates a scenario where users who have spent significant sums have limited contractual recourse. JURISDICTION FLAGS: EU and UK consumer law may not permit enforcement of liability caps that exclude statutory consumer rights; California consumers retain rights under consumer protection statutes that cannot be contractually waived; minor users may have additional protections under applicable law. CONTRACT AND VENDOR IMPLICATIONS: Developer and creator partners should assess whether the liability cap applies to B2B relationships or only consumer accounts; enterprise agreements may negotiate higher liability thresholds. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the $100 liability cap is consistent with consumer protection requirements in key operating jurisdictions, particularly the EU, UK, and California; any claims handling processes should be reviewed to ensure they do not operate as a de facto liability exclusion in violation of applicable law.
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The agreement caps Roblox's total financial liability to users at $100 or 12 months of payments, and excludes consequential and indirect damages, which means users have limited contractual recourse for significant losses related to platform use.
If a user suffers a loss connected to Roblox's platform, the agreement limits any potential recovery to $100 or the amount paid to Roblox in the prior 12 months; the practical effect of this cap depends on the user's jurisdiction, as consumer protection law in some regions may not permit such limitations.
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