Parents and guardians can ask Roblox to let them review, delete, or stop collecting their child's personal information by completing a support form online.
This analysis describes what Roblox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes a formal mechanism for parental oversight of children's data practices, requiring Roblox to process access and deletion requests submitted through its designated support channel, which operationalizes compliance with parental consent requirements under children's privacy regulations.
The updated policy restricts personalized advertising based on age. Users under 18 will see only nonpersonalized ads on the platform, while users 18 and older may see personalized ads if they provide consent where required. The revised language also removes the previous statement that the platform collects personal information from under-13 accounts for advertising purposes, clarifying that such data is not used for marketing. Users 18 or older can control whether they see personalized ads through Roblox account settings.
View change record →The updated policy adds explicit language disclosing that Roblox collects persistent identifiers (IP addresses and unique device identifiers) from all users, including children, for purposes including account authentication, ad frequency capping, network communications, and security. The policy states Roblox implements technical, contractual, and other measures to ensure these identifiers are not used for purposes outside the listed scope. This represents a clarification and formalization of practices rather than a change to what data is collected, but it does establish contractual limits on how that data may be used. You can review the full updated Privacy Policy to understand which persistent identifiers are collected and the specific operational purposes for which they are retained.
View change record →The updated policy clarifies that parent email addresses constitute the only personal information collected from child accounts under COPPA, rather than listing persistent identifiers. The policy now states that personalized ads are not enabled until age 18, rather than leaving this ambiguous when a child turns 13. These clarifications affect how parents and children understand what data Roblox collects and when advertising becomes personalized; however, the underlying data practices do not appear to have changed operationally. The policy removed detailed descriptions of collection purposes (such as internal operations), which means parents now have less granular explanation of data uses, though stated practices remain.
View change record →Parents of children under 13 have the right to access, review, and request deletion of their child's data held by Roblox. Exercising this right requires submitting a request through the Roblox Customer Support Form, and parents should do so promptly if they wish to limit data retention.
How other platforms handle this
You may request that we delete your personal information. Subject to certain exceptions, upon receiving a verifiable consumer request, we will delete your personal information from our records and direct our service providers and contractors to delete your personal information from their records.
You may request that we delete personal information we have collected from you, subject to certain exceptions. You may also request access to the personal information we hold about you. To submit a request, please visit our privacy request page. We will respond to verifiable consumer requests within...
Managing And Deleting Your Information. You have the right to access, correct, or delete your information in certain circumstances. We store information until it is no longer necessary to provide our Services or until your account is deleted, whichever comes first. You can delete your WhatsApp accou...
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"You can request that Roblox make changes to your child's account or allow you to review, delete, or prevent the further collection or use of Personal Information from you or your child. To make a request, please fill out our Customer Support Form.— Excerpt from Roblox's Roblox Privacy and Cookie Policy
REGULATORY LANDSCAPE: COPPA Section 312.6 requires operators to provide parents the right to review personal information collected from their child, request deletion, and refuse further collection or use. This provision directly implements that requirement. Under GDPR Articles 15-17, data subjects (or their legal guardians for minors) have rights of access, rectification, and erasure. The FTC is the primary COPPA enforcement authority; EU data protection authorities enforce GDPR rights. GOVERNANCE EXPOSURE: Medium. The adequacy of the web form mechanism for verifying parental identity before granting access or deletion is a key compliance consideration under COPPA, which requires operators to use reasonable means to ensure requests are made by the actual parent. If identity verification is insufficient, the mechanism may not satisfy regulatory requirements. JURISDICTION FLAGS: COPPA applies to US users; GDPR Articles 15-17 apply in the EU and UK; LGPD confers similar rights in Brazil. California's CCPA grants deletion and access rights to consumers regardless of age. The web form mechanism must be reviewed for adequacy in each jurisdiction, particularly regarding response timelines (GDPR requires response within one month) and identity verification standards. CONTRACT AND VENDOR IMPLICATIONS: If service providers hold copies of children's data, Roblox must have contractual mechanisms to propagate deletion requests to those vendors within required timeframes. Vendor agreements should be audited to confirm deletion obligations are operationally implemented. COMPLIANCE CONSIDERATIONS: The identity verification process for parental deletion requests should be documented and tested. Response time commitments should be reviewed against GDPR's one-month requirement and COPPA's standard of prompt compliance. Legal teams should confirm that deletion requests result in removal from backup systems and third-party vendor systems, not just primary databases.
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The clause establishes a formal mechanism for parental oversight of children's data practices, requiring Roblox to process access and deletion requests submitted through its designated support channel, which operationalizes compliance with parental consent requirements under children's privacy regulations.
Parents of children under 13 have the right to access, review, and request deletion of their child's data held by Roblox. Exercising this right requires submitting a request through the Roblox Customer Support Form, and parents should do so promptly if they wish to limit data retention.
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