This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users bear financial responsibility even for unauthorized charges, with no right to any refund of fees or charges paid.
Interpretive note: The canonical claim combines two independent propositions (non-refundability and liability for unauthorized charges). The primary claim is non-refundability; liability for unauthorized charges is recorded here as a secondary independent effect.
Users cannot obtain a full or partial refund of any fees or charges, and remain fully liable for all charges on their account including those they did not authorize.
How other platforms handle this
If Customer terminates this Agreement because of Linear's uncured breach, Linear will refund any unused, prepaid Fees for the remainder of the then-current Subscription Period.
Customer will reimburse PlanetScale for chargeback fees incurred in connection with Customer's use of the Product.
we shall not be liable to you or any third-party for any termination, cancellation or modification...except for a refund of any fees or charges prepaid by you with respect to our Services as provided under our other applicable written agreement(s)...
"EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES AND AS EXPLAINED BELOW, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.Excerpt from Ro's Terms of Use
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Users bear financial responsibility even for unauthorized charges, with no right to any refund of fees or charges paid.
Users cannot obtain a full or partial refund of any fees or charges, and remain fully liable for all charges on their account including those they did not authorize.
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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