This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users bear financial responsibility even for unauthorized charges, with no right to any refund of fees or charges paid.
Interpretive note: The canonical claim combines two independent propositions (non-refundability and liability for unauthorized charges). The primary claim is non-refundability; liability for unauthorized charges is recorded here as a secondary independent effect.
Users cannot obtain a full or partial refund of any fees or charges, and remain fully liable for all charges on their account including those they did not authorize.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.
Influencer shall promptly refund Whatnot a pro rata portion of any pre-paid fees for services or Deliverables not yet provided as of the effective date of termination.
Monitoring
Ro has changed this document before.
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"ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.— Excerpt from Ro's Ro Terms of Use
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Users bear financial responsibility even for unauthorized charges, with no right to any refund of fees or charges paid.
Users cannot obtain a full or partial refund of any fees or charges, and remain fully liable for all charges on their account including those they did not authorize.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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