Ro Terms of Use

This document governs use of Ro's telehealth platform and related services, including consultation facilitation, prescription fulfillment, and digital health tools, on the basis of a clickwrap agreement requiring affirmative acceptance. The terms authorize Ro to collect health information, personal identifiers, and usage data submitted through the platform; limit Ro's liability to a cap of fees paid by the user in the six months prior to the claim; and require users to indemnify Ro for claims arising from their conduct, content submissions, or violation of the terms. Notably, the terms include a mandatory arbitration clause with a class action waiver and a 30-day opt-out window, and assert a broad intellectual property license over user-submitted content, including health-related submissions, though the scope of this license in the context of protected health information may be constrained by HIPAA and applicable state law. The platform's operation as a healthcare intermediary connecting patients with licensed providers engages HIPAA, FTC regulations on health data and unfair practices, and state telehealth laws; California residents may have additional rights under CCPA; and the arbitration provisions engage with FAA preemption and state consumer protection frameworks depending on jurisdiction.