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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
This document sets the rules for using Ro's Services. All disputes must go through individual binding arbitration rather than court, and you cannot join a class action or jury trial. Every fee you pay is non-refundable, you cannot use insurance to recover costs, and any information you submit to Ro becomes Ro's property and may be shared with third parties.
Ro's Terms of Use establish the contractual framework governing user access to and use of Ro's Services, including binding arbitration as the exclusive dispute resolution mechanism with individual-capacity-only proceedings and a jury trial waiver. Ro grants itself a fully transferable and sublicenseable license to use, reproduce, modify, analyze, distribute, and disclose to third parties any data or information users submit through the Services, and treats all such submitted information as non-confidential, non-proprietary, and Ro's property. All fees and charges are non-refundable, users are fully liable for all account charges including unauthorized ones, and users are contractually prohibited from seeking reimbursement through insurance or third-party payers. Ro's aggregate liability is capped at the greater of $100 or amounts paid by the user in the preceding twelve months, and Ro establishes that its Services do not create a provider-patient relationship between users and Ro itself.
Using Ro's Services means accepting that all fees are non-refundable—including in cases of unauthorized charges—and that you cannot seek insurance reimbursement for anything purchased through Ro. Any information you submit, including questions, feedback, or data, becomes Ro's property and may be used, modified, and shared with third parties under a transferable license. If you have a dispute with Ro, you must resolve it through individual binding arbitration and cannot participate in a class action. One concrete action available to you: you can opt out of the arbitration and class action waiver provisions by sending written notice to Ro within 30 days of April 23, 2024 or your first use of the Services, whichever is later.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
1 important change detected
2 versions captured · Last updated: August 2026
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
Ro has updated this document before. Monitor includes same-day alerts, structured change summaries, and monitoring for up to 20 platforms.
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Cross-platform context
See how other platforms handle 30-day right to opt out of arbitration and similar clauses.
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