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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
This document sets the rules for using Ro's Services. All disputes must go through individual binding arbitration rather than court, and you cannot join a class action or jury trial. Every fee you pay is non-refundable, you cannot use insurance to recover costs, and any information you submit to Ro becomes Ro's property and may be shared with third parties.
Ro's Terms of Use establish the contractual framework governing user access to and use of Ro's Services, including binding arbitration as the exclusive dispute resolution mechanism with individual-capacity-only proceedings and a jury trial waiver. Ro grants itself a fully transferable and sublicenseable license to use, reproduce, modify, analyze, distribute, and disclose to third parties any data or information users submit through the Services, and treats all such submitted information as non-confidential, non-proprietary, and Ro's property. All fees and charges are non-refundable, users are fully liable for all account charges including unauthorized ones, and users are contractually prohibited from seeking reimbursement through insurance or third-party payers. Ro's aggregate liability is capped at the greater of $100 or amounts paid by the user in the preceding twelve months, and Ro establishes that its Services do not create a provider-patient relationship between users and Ro itself.
Using Ro's Services means accepting that all fees are non-refundable—including in cases of unauthorized charges—and that you cannot seek insurance reimbursement for anything purchased through Ro. Any information you submit, including questions, feedback, or data, becomes Ro's property and may be used, modified, and shared with third parties under a transferable license. If you have a dispute with Ro, you must resolve it through individual binding arbitration and cannot participate in a class action. One concrete action available to you: you can opt out of the arbitration and class action waiver provisions by sending written notice to Ro within 30 days of April 23, 2024 or your first use of the Services, whichever is later.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
We have not recorded a change to this document since we began capturing it. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
Need provision-level monitoring and regulatory mapping? Insight includes governance timelines, drift analysis, and full provision tracking.
Cross-platform context
See how other platforms handle 30-day right to opt out of arbitration and similar clauses.
Compare across platforms →How 10 AI platforms describe the use of user data for model training, improvement, and development, based on archived governance provisions.
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561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Governance Monitoring
Structured alerts for policy changes, governance events, and provision updates across 343 platforms.