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The provision operationalizes Revolut's dispute resolution procedures by establishing a defined temporal boundary for unauthorized transaction claims. This timeframe determines the scope of transactions subject to investigation and correction under the account agreement.
Users are required to report suspected unauthorized transactions or errors within 13 months of the account debit to preserve eligibility for correction. Notification submitted after this deadline may result in the claim falling outside the terms' correction framework.
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"Please tell us as soon as possible, and no later than 13 months from the date your Account is debited, if you think there's been an unauthorised payment from your Account or we've made a mistake. If you don't tell us within this time, you may lose your right to have the matter corrected.— Excerpt from Revolut's Revolut Terms of Service
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The provision operationalizes Revolut's dispute resolution procedures by establishing a defined temporal boundary for unauthorized transaction claims. This timeframe determines the scope of transactions subject to investigation and correction under the account agreement.
Users are required to report suspected unauthorized transactions or errors within 13 months of the account debit to preserve eligibility for correction. Notification submitted after this deadline may result in the claim falling outside the terms' correction framework.
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