Revolut · Revolut Terms of Service · View original document ↗

Account Closure Process and Linked Balance Liquidation Requirement

Medium severity High confidence Explicitdocumentlanguage Unique · 0 of 325 platforms
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Document Record

What it is

To close your Revolut account, you must first withdraw all money and liquidate all linked balances, including stocks in any trading account. Only when your balance is zero will the account be fully closed and app access removed.

This analysis describes what Revolut's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The requirement to liquidate investment positions (such as stocks in a trading account) before account closure could force you to sell at an unfavourable time, potentially resulting in a financial loss you would not have incurred if you could transfer holdings directly.

Consumer impact (what this means for users)

If you want to close your Revolut account, you must sell any stocks or other investment holdings before closure, which means you cannot close your account at a time of your choosing without potentially realising a loss on those positions.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    To close your account, go to the Revolut app, withdraw all cash balances, and liquidate any linked account balances including investment positions. Once your balance reaches zero, submit your account closure request through the app or by emailing support@revolut.com.

Cross-platform context

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▸ View Original Clause Language DOCUMENT RECORD
"
We will ask you to withdraw any remaining positive Account balance you have including liquidating any other balances you have in other Revolut accounts within the app (for example, any balance in a Joint Account or stocks in a trading account). When you have liquidated any other balances you have in other Revolut accounts, and your Account balance is zero, we will close your Account, and you will lose access to the app including other Revolut accounts, services, and any cards you have.

— Excerpt from Revolut's Revolut Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: This provision engages the FCA's conduct rules for investment services and trading accounts (under the Financial Services and Markets Act 2000 and FCA Conduct of Business sourcebook), as well as the Payment Services Regulations 2017 regarding account termination. The forced liquidation of investment positions as a precondition for account closure could engage FCA rules on best execution and the requirement to act in clients' best interests. Compliance with Consumer Duty requires that this process deliver good outcomes for customers. GOVERNANCE EXPOSURE: Medium. The requirement to liquidate investment positions is operationally practical for Revolut's account infrastructure but creates a potential consumer harm if market conditions are unfavourable at the time of closure. This may attract FCA scrutiny under Consumer Duty if the process is not adequately disclosed or if customers are not given a reasonable alternative to forced sale. JURISDICTION FLAGS: This provision applies to all Revolut Ltd personal account holders using linked services such as Revolut Trading. The investment account closure requirements may engage FCA rules specific to retail investment services. There is no stated option to transfer investment holdings in specie to another provider, which may be inconsistent with emerging FCA expectations around investment portability. CONTRACT AND VENDOR IMPLICATIONS: No significant third-party vendor implications, though firms relying on Revolut infrastructure for embedded investment products should understand that account closure triggers mandatory liquidation rather than transfer. COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether the mandatory liquidation requirement is consistent with Consumer Duty's requirement to deliver good outcomes and whether adequate disclosure is provided to customers at account opening about this closure mechanic. The FCA's work on investment account portability may become relevant if requirements evolve to permit in-specie transfers.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    Account closure mechanics that may disadvantage consumers through forced asset liquidation engage consumer protection principles; FTC is the closest listed agency, though FCA and FOS are the primary UK authorities
    File a complaint →

Provision details

Document information
Document
Revolut Terms of Service
Entity
Revolut
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-007395
Document ID
CA-D-00537
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
dd2855c2166101fdadb6a8e3e97b02fc79639d104ba68c524616a93402f8e564
Analysis generated
May 7, 2026 07:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Revolut
Document: Revolut Terms of Service
Record ID: CA-P-007395
Captured: 2026-05-07 07:17:45 UTC
SHA-256: dd2855c2166101fd…
URL: https://conductatlas.com/platform/revolut/revolut-terms-of-service/account-closure-process-and-linked-balance-liquidation-requirement/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Revolut's Account Closure Process and Linked Balance Liquidation Requirement clause do?

The requirement to liquidate investment positions (such as stocks in a trading account) before account closure could force you to sell at an unfavourable time, potentially resulting in a financial loss you would not have incurred if you could transfer holdings directly.

How does this clause affect you?

If you want to close your Revolut account, you must sell any stocks or other investment holdings before closure, which means you cannot close your account at a time of your choosing without potentially realising a loss on those positions.

Is ConductAtlas affiliated with Revolut?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Revolut.