Pinecone Terms of Service

By accessing Pinecone's Site you automatically accept these Terms for yourself or any company you represent. If anything goes wrong, Pinecone's maximum financial responsibility to you is $50.00, and you must resolve any dispute through private, individual arbitration rather than in court or as part of a class action. Pinecone can also change or shut down the Site at any time without telling you, and any feedback you give Pinecone becomes Pinecone's property entirely.

Pinecone's Terms of Service establish the conditions under which users and the entities they represent may access the Site, with acceptance triggered by the act of access or use alone. The document imposes binding, confidential, individual arbitration as the exclusive forum for all disputes, coupled with a class-action waiver and upfront disclosure that available remedies are limited. Pinecone's total liability to any user is capped at fifty US dollars and excludes lost profits, lost data, and indirect or consequential damages, while a broad release permanently discharges Pinecone from every past, present, and future claim of every kind. Users bear indemnification obligations for third-party claims arising from covered conduct, are solely responsible for the confidentiality of their credentials and API keys, and must assign all rights in any feedback they provide to Pinecone, which may exploit that feedback in any manner it deems appropriate. Pinecone reserves the right to modify, suspend, or discontinue the Site in whole or in part at any time without notice.

Using the Site binds you to these Terms immediately, without any separate signature. Your ability to recover losses from Pinecone is effectively capped at $50.00, and the exclusion of lost profits, lost data, and consequential damages means most real-world harm from service failures falls outside that cap entirely. You permanently release Pinecone from every past, present, and future claim, must pursue any dispute through binding confidential arbitration on an individual basis, and cannot join a class action. You are also responsible for keeping your login credentials and API keys confidential, meaning unauthorized access from a lapse in your own security practices rests with you. If you wish to understand the arbitration process before proceeding, Pinecone's upfront disclosure at the outset of the Terms identifies that individual arbitration is required and that available remedies are limited.