Pinecone · Pinecone Terms of Service · View original document ↗

Communications Consent

Medium severity Medium confidence Explicitdocumentlanguage Unique · 0 of 343 platforms
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Document Record

What it is

By giving Pinecone your phone number or email address, you agree to receive calls, text messages, and emails from Pinecone and its affiliates.

This analysis describes what Pinecone's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause states that providing a phone number or email address constitutes consent to receive phone calls, SMS/text messages, and email communications from Pinecone and its affiliated companies, including transactional and promotional communications.

Interpretive note: Whether this clickwrap consent mechanism satisfies TCPA requirements for automated calls and text messages depends on the specific communication methods used by Pinecone and applicable judicial and regulatory guidance on express written consent.

Consumer impact (what this means for users)

Users who provide a phone number or email address to Pinecone consent to receive phone calls, SMS/text messages, and emails from Pinecone and affiliated companies. The terms separately state that promotional email consent is not required to access the site and includes an unsubscribe mechanism, but the broader communications consent tied to number and email submission is not limited to promotional content.

How other platforms handle this

Affirm Medium

By creating an Affirm account or using the Services, you consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, 'Communications') that Affirm provides in connection with your Affirm account and use of the Services. Communications include, ...

Redfin Medium

If you consent to receive calls and SMS text messages from Redfin, that consent is exclusive to Redfin and its partners and affiliates, and is collected solely for the purpose of obtaining your permission to call or text you as part of providing you with the Services or to send you marketing message...

Afterpay Medium

If you choose to open an Account, Afterpay may send you SMS messages. You agree to receive SMS messages at any time of day to each telephone number provided by you to Afterpay, regardless of whether such telephone number is on a corporate, state or federal do-not-call registry. You certify, represen...

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▸ View Original Clause Language DOCUMENT RECORD
"
You may have the opportunity to provide us with your phone number or e-mail address. By providing your phone number or email address to us, you consent to receive phone calls, SMS/text messages, and email communications from Pinecone. Communications from us and our affiliated companies may include communications about your use of the Site, and communications containing your API keys in connection with registration for the Pinecone Platform.

— Excerpt from Pinecone's Pinecone Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: SMS and phone call consent provisions engage the Telephone Consumer Protection Act (TCPA) in the United States, which requires express written consent for autodialed or prerecorded calls and text messages to mobile numbers. The FTC enforces the CAN-SPAM Act for commercial email communications. State laws, including California's Consumer Privacy Act and Illinois privacy statutes, may impose additional consent and disclosure requirements for electronic communications. (2) GOVERNANCE EXPOSURE: Medium. The clause states that providing a phone number or email constitutes consent to all Pinecone communications, including from affiliated companies, without specifying whether this includes autodialed or prerecorded messages. TCPA enforcement requires express written consent for certain automated communications, and the adequacy of this clickwrap consent mechanism should be evaluated by legal teams. (3) JURISDICTION FLAGS: TCPA applies to U.S. users receiving automated calls and texts; violations can result in statutory damages per message. EU users' consent to electronic communications is governed by the ePrivacy Directive and GDPR, which require specific, informed, and freely given consent. California's CCPA also interacts with communication consent frameworks. (4) CONTRACT AND VENDOR IMPLICATIONS: Organizations that provide employee phone numbers or email addresses during Pinecone account registration should be aware that this constitutes consent under these terms for those individuals to receive communications from Pinecone and affiliates. (5) COMPLIANCE CONSIDERATIONS: Legal teams should evaluate whether the consent mechanism meets TCPA requirements for the specific types of communications Pinecone may send, particularly automated SMS messages. The separate opt-out for promotional emails should be documented, and the distinction between transactional and promotional communications should be clarified in any compliance review.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC enforces the CAN-SPAM Act and has authority over deceptive consent practices for commercial electronic communications.
    File a complaint →

Applicable regulations

California AB 2013 AI Training Data Transparency
US-CA
Connecticut Data Privacy Act Amendments
US-CT
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Pinecone Terms of Service
Entity
Pinecone
Document last updated
May 12, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-011854
Document ID
CA-D-00802
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
2fc5379e0d50dfa7d8c1e444aa02aefd5350ca3037fe38b348f6c5ba80c4d45e
Analysis generated
May 12, 2026 15:38 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Pinecone
Document: Pinecone Terms of Service
Record ID: CA-P-011854
Captured: 2026-05-12 15:38:55 UTC
SHA-256: 2fc5379e0d50dfa7…
URL: https://conductatlas.com/platform/pinecone/pinecone-terms-of-service/communications-consent/
Accessed: June 27, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Pinecone's Communications Consent clause do?

This clause states that providing a phone number or email address constitutes consent to receive phone calls, SMS/text messages, and email communications from Pinecone and its affiliated companies, including transactional and promotional communications.

How does this clause affect you?

Users who provide a phone number or email address to Pinecone consent to receive phone calls, SMS/text messages, and emails from Pinecone and affiliated companies. The terms separately state that promotional email consent is not required to access the site and includes an unsubscribe mechanism, but the broader communications consent tied to number and email submission is not limited to …

Is ConductAtlas affiliated with Pinecone?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Pinecone.