“All payments are nonrefundable except where otherwise expressly stated herein.”
This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Customers cannot recover amounts paid unless a specific refund provision is explicitly written into the agreement.
The updated terms now apply to multiple Perplexity enterprise products (not just Enterprise Pro and Max), and Perplexity reserves the right to add, remove, or modify which services are covered at its sole discretion, with continued use constituting acceptance. The terms introduce automatic data sharing with third-party marketing partners for advertising purposes, though Perplexity states it does not share Customer Content. New provisions govern usage-based billing and seat count changes, including immediate effectiveness of seat increases with prorated charges and seat decreases taking effect at renewal without refund. You can review product-specific terms for Comet and Agentic services, and you may request cessation of Perplexity Controlled Information use if it conflicts with applicable data privacy laws.
View change record →Readers who make payments under this agreement will not receive refunds unless a specific exception is expressly stated elsewhere in the agreement.
How other platforms handle this
Payments for AWS Security Assurances Services are not refundable.
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
If DoorDash cancels your DashPass subscription, you will receive a refund of your subscription fee on a pro rata basis based on the amount of time remaining in your pre-paid subscription, unless DoorDash terminates your account...because it determines...your actions...violates this Agreement
"All payments are nonrefundable except where otherwise expressly stated herein.Excerpt from Perplexity AI's Perplexity Enterprise Terms
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Customers cannot recover amounts paid unless a specific refund provision is explicitly written into the agreement.
Readers who make payments under this agreement will not receive refunds unless a specific exception is expressly stated elsewhere in the agreement.
ConductAtlas has identified this type of provision across 177 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.