This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Customers cannot recover amounts paid unless a specific refund provision is explicitly written into the agreement.
The updated terms now apply to multiple Perplexity enterprise products (not just Enterprise Pro and Max), and Perplexity reserves the right to add, remove, or modify which services are covered at its sole discretion, with continued use constituting acceptance. The terms introduce automatic data sharing with third-party marketing partners for advertising purposes, though Perplexity states it does not share Customer Content. New provisions govern usage-based billing and seat count changes, including immediate effectiveness of seat increases with prorated charges and seat decreases taking effect at renewal without refund. You can review product-specific terms for Comet and Agentic services, and you may request cessation of Perplexity Controlled Information use if it conflicts with applicable data privacy laws.
View change record →Readers who make payments under this agreement will not receive refunds unless a specific exception is expressly stated elsewhere in the agreement.
How other platforms handle this
For subscribers residing in Germany: You may terminate your subscription after it has renewed with a notice period of one month. Your right to terminate for cause remains unaffected.
If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.
The cancellation will take effect at the end of the billing period. You can see when your subscription will end on the "Account" page.
"All payments are nonrefundable except where otherwise expressly stated herein.Excerpt from Perplexity AI's Perplexity Enterprise Terms
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Customers cannot recover amounts paid unless a specific refund provision is explicitly written into the agreement.
Readers who make payments under this agreement will not receive refunds unless a specific exception is expressly stated elsewhere in the agreement.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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