PayPal · PayPal User Agreement

Fund Holds and Payment Reserves (Up to 180 Days)

High severity
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What it is

PayPal, in its sole discretion, reserves the right to place a hold on any payment sent to you for up to 180 days if PayPal believes there may be a high level of risk associated with you, your PayPal account, or your transactions or if PayPal is unable to verify your identity... We may also hold funds if we believe that you, your account, or your transactions may be associated with illegal, fraudulent, deceptive, or improper activity. In addition, PayPal may hold funds if we believe there may be potential violations of this user agreement, or if PayPal receives a dispute, claim, chargeback, or reversal relating to your account.

Why it matters

A 180-day fund hold can effectively lock you out of your money for six months, causing serious financial hardship, with limited ability to challenge the decision given the arbitration clause.

Consumer impact

PayPal's User Agreement significantly affects your financial rights and access to funds — PayPal can place holds on your money for up to 180 days and limit or suspend your account at its discretion. You waive the right to participate in class action lawsuits and must resolve all disputes through individual binding arbitration, which is generally more costly and less accessible for small-dollar claims. You can opt out of the arbitration agreement by sending a written notice to PayPal's Legal Department at 2211 North First Street, San Jose, CA 95131 within 30 days of first accepting the User Agreement.

What you can do

āš ļø These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Log into your PayPal account and navigate to the Resolution Center to dispute a fund hold. If unresolved, file a complaint with the CFPB at consumerfinance.gov/complaint and reference the specific transaction and hold duration.

Applicable agencies

  • CFPB
    The CFPB has authority over nonbank payment service providers and handles consumer complaints about fund access issues and unfair financial practices by payment processors like PayPal.
    File a complaint →
  • State AG
    State attorneys general have consumer protection authority over payment processors operating in their state and have investigated PayPal's fund-hold practices under state Unfair Competition laws.
    File a complaint →

Provision details

Document information
Document
PayPal User Agreement
Entity
PayPal
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 9, 2026
Record ID
CA-P-002577
Document ID
CA-D-00044
Evidence Provenance
Source URL
Wayback Machine
SHA-256
787aedff80f89f2d9da4fd79756bbd226f8a5338c9e19c15b2a2fa0d01f59a90
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: PayPal | Document: PayPal User Agreement | Record: CA-P-002577
Captured: 2026-03-06 20:26:28 UTC | SHA-256: 787aedff80f89f2d…
URL: https://conductatlas.com/platform/paypal/paypal-user-agreement/fund-holds-and-payment-reserves-up-to-180-days/
Accessed: April 20, 2026
Classification
Severity
High
Categories

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