If you file a claim saying an item is significantly different from what was described, PayPal may require you to ship the item back at your own cost as a condition of receiving your refund.
This provision was merged into the consolidated 'Return Shipping at Buyer's Expense' provision, eliminating a separate SNAD-specific entry point.
View full change record →Consumers filing SNAD claims must bear return shipping costs as a condition of the refund process, meaning even a successful claim results in a net financial loss equal to the return shipping expense.
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Consumers must pay return shipping costs to prove their SNAD claim — costs that can be substantial for heavy, fragile, or internationally-sourced items — without any guarantee of reimbursement for those shipping expenses.
(1) REGULATORY FRAMEWORK: Cost-shifting to consumers as a condition of exercising program rights is reviewed under FTC Act Section 5 for unfairness. No federal statute specifically requires return shipping coverage for voluntary buyer protection programs, but the CFPB's UDAAP framework may be engaged where the cost burden is disproportionate or where consumers are not clearly warned. (2)
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