This analysis describes what Oura's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated Terms of Service now explicitly state that US users are subject to mandatory arbitration and class action waiver provisions contained in Section XVI. This means disputes with Oura must be resolved through individual arbitration rather than in court or as part of a class action lawsuit. The terms also clarify that US residents contract with Ouraring Inc., while non-US residents contract with Oura Health Oy. The definition of Services has been expanded to explicitly include Oura memberships and related content and features. You can review Section XVI of the updated Terms to understand the full scope of the arbitration agreement and class action waiver.
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If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting our Support team.
Before any termination for your breach, we will give you a reasonable warning or cure period, except if the nature of the breach justifies immediate termination, taking into account both your and our legitimate interests.
WE FURTHER RESERVE THE RIGHT TO SEEK ANY FORM OF RELIEF, INCLUDING WITHOUT LIMITATION ATTORNEYS' FEES, RELATED TO FRAUDULENT OR ILLEGAL ACTIVITY CONNECTED WITH THE USE OF THE SITE.
"(ii) immediately for your material breach of this Agreement, other than non-payment of Fees; or (iii) for non-payment of Fees.Excerpt from Oura's Terms of Service
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The clause states: “(ii) immediately for your material breach of this Agreement, other than non-payment of Fees; or (iii) for non-payment of Fees.”
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