Provision record
Oura · Oura Privacy Policy · View original document ↗

Customer service data processing authorization

Low severity Explicit document language Common · 279 of 352 platforms
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This analysis describes what Oura's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jun 16, 2026

The updated policy explicitly discloses that Oura uses artificial intelligence and machine learning in the service, including an AI assistant called Oura Advisor that provides personalized wellness guidance based on information you submit or that Oura collects. The revised terms state that Oura may use AI and algorithmic analysis to suggest partner services and may use personal data to develop or refine AI-powered health features. The policy establishes that you retain choice about whether to engage with these AI features or share personal data with partner services when suggestions are offered.

View change record →

How other platforms handle this

Google Cloud Medium

We evaluate Service Data to help us improve the performance and functionality of Cloud Services.

ZipRecruiter Medium

We will only use your Personal Data to provide services directly to you...and/or to provide services to you on behalf of our clients...except as otherwise described in this Privacy Policy or with your consent.

MyFitnessPal Medium

We use your personal information to send you newsletters and other promotional communications, including information about MyFitnessPal's new offerings, features, offers, events, webinars, and other information.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We process personal data to provide customer service and manage our customer communication. For example, if you contact our AI assistant with questions regarding your account, we may use the provided information...

Excerpt from Oura's Privacy Policy

Applicable regulations

BIPA
Illinois, USA
CCPA/CPRA
California, USA
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
HIPAA
United States Federal

Provision details

Document information
Document
Oura Privacy Policy
Entity
Oura
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-058560
Document ID
CA-D-00738
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
514ec3016898763de73b01fe706554ea621767348f074f34d2927787939080da
Analysis generated
May 21, 2026 00:26 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Oura
Document: Oura Privacy Policy
Record ID: CA-P-058560
Captured: 2026-05-21 00:26:39 UTC
SHA-256: 514ec3016898763d…
URL: https://conductatlas.com/platform/oura/oura-privacy-policy/provision/CA-P-058560/customer-service-data-processing-authorization/
Accessed: Aug. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Oura's Customer service data processing authorization clause do?

The clause states: “We process personal data to provide customer service and manage our customer communication. For example, if you contact our AI assistant with questions regarding your account, we may use the provided information...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Oura?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Oura.