OpenRouter · OpenRouter Terms of Service · View original document ↗

24-hour refund window for unused Credits

High severity High confidence Explicitdocumentlanguage Common · 179 of 352 platforms
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Recent governance activity OpenRouter recorded 4 documented changes in the last 30 days.
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This analysis describes what OpenRouter's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The 24-hour window is narrow and strictly enforced; missing it extinguishes any refund right for unused Credits.

Recent Activity

This document changed recently

Medium Jul 7, 2026

The updated terms clarify that enabling prompt logging automatically activates chat logging as well, and grant OpenRouter a perpetual, worldwide license to use your content for service provision and commercial purposes. This includes the explicit right to license or sell your user content in anonymized form. Users accessing Stealth Program models must now also agree to a separate End User License Agreement. You can disable prompt logging in your account settings if you do not wish to grant these permissions.

View change record →

Consumer impact (what this means for users)

Readers must request refunds for unused Credits within 24 hours of purchase or lose the right to any refund.

How other platforms handle this

Ledger Medium

For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.

Wise Medium

We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.

Upwork Medium

If you downgrade a membership, you will not receive a refund or credit for the fees already paid; instead your membership will continue to the end of your current billing period but will not renew.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed. If no refund request is received within twenty-four (24) hours following the purchase, any unused Credits become non-refundable.

— Excerpt from OpenRouter's OpenRouter Terms of Service

Provision details

Document information
Document
OpenRouter Terms of Service
Entity
OpenRouter
Document last updated
May 12, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-064012
Document ID
CA-D-00810
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d22aa40bd1da8ba43c39e2622b935e1df3d8acb5d7abfae7670c288b44c0e544
Analysis generated
May 21, 2026 01:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: OpenRouter
Document: OpenRouter Terms of Service
Record ID: CA-P-064012
Captured: 2026-05-21 01:17:28 UTC
SHA-256: d22aa40bd1da8ba4…
URL: https://conductatlas.com/platform/openrouter/openrouter-terms-of-service/provision/CA-P-064012/24-hour-refund-window-for-unused-credits/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does OpenRouter's 24-hour refund window for unused Credits clause do?

The 24-hour window is narrow and strictly enforced; missing it extinguishes any refund right for unused Credits.

How does this clause affect you?

Readers must request refunds for unused Credits within 24 hours of purchase or lose the right to any refund.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenRouter?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenRouter.