The agreement limits refund eligibility for unused pre-paid Credits to a 24-hour window from the time of transaction processing, after which unused Credits become non-refundable. Platform fees are non-refundable in all cases, and cryptocurrency payments carry no refund eligibility under any circumstances.
This analysis describes what OpenRouter's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a 24-hour refund window as the contractual limit for credit recovery, which is operationally narrow. Platform fees and cryptocurrency payments are categorically excluded from refund eligibility, creating financial terms that users should assess before purchasing, particularly for large credit transactions up to the $25,000 maximum.
The updated terms establish that users are responsible for all account activity and charges occurring under their API credentials, with the exception of activity directly caused by OpenRouter's breach of the terms. Users are required to promptly notify OpenRouter of any actual or suspected compromise or unauthorized use of API credentials. OpenRouter reserves the right to suspend, revoke, or limit API credentials or account access if OpenRouter reasonably believes doing so is necessary to protect the service, the user, OpenRouter, or any third party. Additionally, promotional credits provided by OpenRouter have no cash value, cannot be refunded or exchanged except under specific conditions, are non-transferable between accounts, and expire on dates specified at issuance or in accordance with the terms. You can manage your API credentials through your account settings and should promptly contact OpenRouter if you suspect unauthorized access.
View change record →The updated terms clarify that enabling prompt logging automatically activates chat logging as well, and grant OpenRouter a perpetual, worldwide license to use your content for service provision and commercial purposes. This includes the explicit right to license or sell your user content in anonymized form. Users accessing Stealth Program models must now also agree to a separate End User License Agreement. You can disable prompt logging in your account settings if you do not wish to grant these permissions.
View change record →Under this clause, unused Credits are refundable only within 24 hours of purchase via the self-service refund button at the Credits page; after that window, unused Credits are non-refundable. Credits purchased with cryptocurrency are non-refundable under any circumstances, and platform fees are non-refundable regardless of refund timing.
How other platforms handle this
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If Customer elects to pay by credit card, debit card, or other non-invoiced form of payment, Google will charge (and Customer will pay) all Fees immediately at the end of the Fee Accrual Period.
If you do not timely cancel your subscription, your subscription will be renewed at the full price as indicated when the purchase was made, without any additional action by you, and you authorize us to charge your payment method for these amounts.
"Once purchased, refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed. If no refund request is received within twenty-four (24) hours following the purchase, any unused Credits become non-refundable. To request a refund within the eligible period, you can use the refund button on the Credits page. The unused credit amount will be refunded to your payment method; the platform fees are non-refundable. Cryptocurrency payments are never refundable.Excerpt from OpenRouter's Terms of Service
1) REGULATORY LANDSCAPE: The 24-hour refund limitation and absolute non-refundability of cryptocurrency payments may warrant evaluation under the FTC Act's unfair or deceptive practices standards, particularly regarding prominence of disclosure at point of purchase.
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This provision establishes a 24-hour refund window as the contractual limit for credit recovery, which is operationally narrow. Platform fees and cryptocurrency payments are categorically excluded from refund eligibility, creating financial terms that users should assess before purchasing, particularly for large credit transactions up to the $25,000 maximum.
Under this clause, unused Credits are refundable only within 24 hours of purchase via the self-service refund button at the Credits page; after that window, unused Credits are non-refundable. Credits purchased with cryptocurrency are non-refundable under any circumstances, and platform fees are non-refundable regardless of refund timing.
ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.
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