OpenAI · Privacy Policy (ROW) · View original document ↗

Personal Data Collected

Medium severity High confidence Explicitdocumentlanguage Unique · 0 of 343 platforms
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Document Record

What it is

OpenAI collects your name, email, payment card details, and transaction history when you register, plus the actual content of your conversations and uploads, plus device and browser information collected automatically.

This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The scope of data collected includes both identifiers and the substantive content of user interactions, meaning OpenAI retains records of what users type, upload, and discuss across its services.

Clause Stability Stable

0
Changes
3
Months Monitored
May 12, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 3350 other provisions on other platforms.

Consumer impact (what this means for users)

The policy states that OpenAI automatically collects device identifiers, IP addresses, browser type, and usage activity in addition to any content users actively submit. Payment card information is also collected at account creation for paying users.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Export Your Data
    Visit privacy.openai.com and submit a data export request to receive a copy of your personal data held by OpenAI.

How other platforms handle this

Ledger Medium

At Ledger, earning and maintaining our users' trust is a top priority. That's why we are deeply committed not only to protecting your privacy and securing your personal data, but also to being fully transparent about how we handle it.

Strava Medium

We use information to enhance the quality, reliability, and/or accuracy of our AI Features by creating, developing, training, testing, improving, and maintaining AI and ML models run by Strava or our service providers. We use aggregated, de-identified data for this purpose. We also use personal info...

Garmin Medium

If you are located in the European Economic Area, Switzerland, or the United Kingdom, you have the right to access, correct, or erase your personal data; the right to restrict or object to our processing of your personal data; the right to data portability; and, where our processing is based on your...

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▸ View Original Clause Language DOCUMENT RECORD
"
Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history (collectively, "Account Information"). Content: When you use our Services, we collect Personal Data that is included in the input, file uploads, or feedback that you provide to our Services ("Content"). We also get Technical Information automatically from the devices and browsers you use, such as IP address, browser type, and operating system, and information about how you use our Services.

— Excerpt from OpenAI's Privacy Policy (ROW)

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Collection of payment card information engages PCI DSS standards, though enforcement is through card networks rather than a federal agency. Collection of identifiers, browsing activity, and IP addresses engages CCPA categories of personal information and analogous U.S. state statutes; the FTC oversees unfair or deceptive data collection practices. For EEA users, GDPR data minimization and purpose limitation principles apply. GOVERNANCE EXPOSURE: Medium. The breadth of data categories collected, spanning identifiers, financial data, device data, and user-generated content, means that a single OpenAI account encompasses multiple regulated data categories simultaneously. Organizations deploying OpenAI for employees should assess whether employee content submitted to the service constitutes personal data subject to additional protections. JURISDICTION FLAGS: California residents have CPRA rights over each category of collected data. Illinois BIPA may be implicated if users submit audio or images from which biometric identifiers could be derived, though this depends on how OpenAI processes such data. Payment data collection creates PCI DSS obligations regardless of jurisdiction. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should confirm that OpenAI's vendor agreements, including DPAs, cover all categories of data listed in this provision. Data mapping exercises should account for the automatic collection of technical data beyond what users deliberately submit. COMPLIANCE CONSIDERATIONS: Organizations should update their records of processing activities (RoPA) to reflect the full range of data categories OpenAI collects. Privacy notices to employees or customers using OpenAI-powered tools should disclose all relevant collection categories.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over unfair or deceptive data collection practices applicable to the categories of data OpenAI collects from consumers.
    File a complaint →

Applicable regulations

EU AI Act
European Union
BIPA
Illinois, USA
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
EU AI Act - High Risk Provisions
EU
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
UK GDPR
United Kingdom
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Privacy Policy (ROW)
Entity
OpenAI
Document last updated
March 5, 2026
Tracking information
First tracked
March 10, 2026
Last verified
May 12, 2026
Record ID
CA-P-011109
Document ID
CA-D-00006
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f3c083059dff1a3f26f2ce10f0072ca60f38c6921517ae6dd07e528e4bfc7ce2
Analysis generated
March 10, 2026 03:38 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: OpenAI
Document: Privacy Policy (ROW)
Record ID: CA-P-011109
Captured: 2026-03-10 03:38:17 UTC
SHA-256: f3c083059dff1a3f…
URL: https://conductatlas.com/platform/openai/privacy-policy-row/personal-data-collected/
Accessed: June 28, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does OpenAI's Personal Data Collected clause do?

The scope of data collected includes both identifiers and the substantive content of user interactions, meaning OpenAI retains records of what users type, upload, and discuss across its services.

How does this clause affect you?

The policy states that OpenAI automatically collects device identifiers, IP addresses, browser type, and usage activity in addition to any content users actively submit. Payment card information is also collected at account creation for paying users.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.