Provision record
OpenAI · OpenAI EU Terms of Use · View original document ↗

Business User Indemnification Obligation

High severity Medium confidence Common · 225 of 352 platforms

Key Facts · in the document’s own words

What are business and organisation users required to do?
“If you are a business or organisation, to the extent permitted by law, you will indemnify and hold harmless us, our affiliates, and our personnel, from and against any costs, losses, liabilities, and expenses...”
Version CA-V-005279, captured July 26, 2026 · live source ↗
Our reading, not the document’s words
OpenAI requires business and organisation users, to the extent permitted by law, to indemnify and hold harmless OpenAI, its affiliates, and its personnel from and against any costs, losses, liabilities, and expenses.
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This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause shifts financial exposure for certain claims from OpenAI onto business users, meaning business users may bear costs arising from their use of the Services.

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Interpretive note: The excerpt is truncated after 'expenses'; the specific triggering circumstances for the indemnification obligation (e.g., third-party claims, breaches) are not present in the quoted language and cannot be stated in the canonical claim.

Consumer impact (what this means for users)

Business and organisation users are required to financially protect OpenAI, its affiliates, and personnel against qualifying costs, losses, liabilities, and expenses.

How other platforms handle this

DoorDash Medium

You agree that the provisions of this Section 17 will survive any termination of your account, this Agreement, or your access to the Technology and/or Services.

Walmart Medium

Walmart reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with Walmart if and as requested by Walmart in the defense and settlement of such matter.

Google Medium

If you're legally exempt from certain responsibilities, including indemnification, then those responsibilities don't apply to you under these terms.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If you are a business or organisation, to the extent permitted by law, you will indemnify and hold harmless us, our affiliates, and our personnel, from and against any costs, losses, liabilities, and expenses...

Excerpt from OpenAI's EU Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
OpenAI EU Terms of Use
Entity
OpenAI
Tracking information
First captured by ConductAtlas
May 11, 2026
Text quoted from version
CA-V-005279, captured July 26, 2026
Record ID
CA-P-059418
Document ID
CA-D-000756
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005279)
91b98bc9066e012313f05b2c52761f3735036525364242afb221849f134eb4ed
Analysis generated
July 9, 2026 04:09 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-005279, captured July 26, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: OpenAI
Document: OpenAI EU Terms of Use
Record ID: CA-P-059418
Version: CA-V-005279
Captured: 2026-07-26 00:04:17 UTC
SHA-256: 91b98bc9066e0123…
URL: https://conductatlas.com/platform/openai/openai-eu-terms-of-use/provision/CA-P-059418/business-user-indemnification-obligation/
Accessed: Oct. 14, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does OpenAI's Business User Indemnification Obligation clause do?

This clause shifts financial exposure for certain claims from OpenAI onto business users, meaning business users may bear costs arising from their use of the Services.

How does this clause affect you?

Business and organisation users are required to financially protect OpenAI, its affiliates, and personnel against qualifying costs, losses, liabilities, and expenses.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 225 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.