The agreement provides a 14-day right to cancel any paid purchase and receive a prorated refund without stating a reason, exercisable by contacting Support or submitting a model withdrawal form.
This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision reflects obligations under the EU Consumer Rights Directive and UK consumer law, granting EEA and UK consumers a statutory withdrawal right for digital service subscriptions. The prorated refund mechanism specifies the calculation basis for partial-period cancellations.
This EU consumer protection provision is newly explicit in the terms, providing a mandatory 14-day withdrawal right consistent with EU Distance Selling Directive requirements.
View full change record →Under this clause, consumers who purchase a paid subscription may cancel and receive a prorated refund within 14 days of purchase without providing a reason. The refund covers the subscription fee from the cancellation request date to the end of the paid subscription period.
Cross-platform context
See how other platforms handle 14-Day Cooling-Off Period and Refund Right and similar clauses.
Compare across platforms →"Cooling off period. You are entitled to cancel your purchase and request a refund without stating the reason during the 14 days following the date of your purchase (the "Cooling Off Period"). The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for. To cancel and request a refund please contact Support or fill out and send us the model withdrawal form, or alternatively you may complete the model withdrawal form as described under Termination and Suspension below.Excerpt from OpenAI's EU Terms of Use
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision reflects obligations under the EU Consumer Rights Directive and UK consumer law, granting EEA and UK consumers a statutory withdrawal right for digital service subscriptions. The prorated refund mechanism specifies the calculation basis for partial-period cancellations.
Under this clause, consumers who purchase a paid subscription may cancel and receive a prorated refund within 14 days of purchase without providing a reason. The refund covers the subscription fee from the cancellation request date to the end of the paid subscription period.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.