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The agreement provides a 14-day right to cancel any paid purchase and receive a prorated refund without stating a reason, exercisable by contacting Support or submitting a model withdrawal form.
This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision reflects obligations under the EU Consumer Rights Directive and UK consumer law, granting EEA and UK consumers a statutory withdrawal right for digital service subscriptions. The prorated refund mechanism specifies the calculation basis for partial-period cancellations.
Under this clause, consumers who purchase a paid subscription may cancel and receive a prorated refund within 14 days of purchase without providing a reason. The refund covers the subscription fee from the cancellation request date to the end of the paid subscription period.
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"Cooling off period. You are entitled to cancel your purchase and request a refund without stating the reason during the 14 days following the date of your purchase (the "Cooling Off Period"). The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for. To cancel and request a refund please contact Support or fill out and send us the model withdrawal form, or alternatively you may complete the model withdrawal form as described under Termination and Suspension below.Excerpt from OpenAI's EU Terms of Use
1. REGULATORY LANDSCAPE: This provision reflects requirements under the EU Consumer Rights Directive (2011/83/EU) and its national implementations across EEA member states, as well as the UK Consumer Contracts Regulations 2013. The 14-day withdrawal right for digital service contracts is a mandatory consumer protection that cannot be contractually excluded. Enforcement is handled by national consumer protection authorities. 2. GOVERNANCE EXPOSURE: Low. The provision as stated aligns with applicable statutory consumer protection obligations. The prorated refund calculation method should be verified against any applicable national law requirements that may specify refund calculation methodology. 3. JURISDICTION FLAGS: EEA member states and the UK. Some member states have implemented additional consumer protections beyond the Directive's minimum standards. The document specifies this right applies to EEA and UK consumers as defined in the terms. 4. CONTRACT AND VENDOR IMPLICATIONS: Subscription billing systems must be configured to process prorated refund calculations accurately within the 14-day window. Customer service and support workflows should include a clearly accessible withdrawal form pathway. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should verify that the withdrawal form referenced in the document is accessible and functional, that refund processing timelines comply with applicable statutory requirements, and that the prorated calculation methodology is accurately implemented in billing infrastructure.
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This provision reflects obligations under the EU Consumer Rights Directive and UK consumer law, granting EEA and UK consumers a statutory withdrawal right for digital service subscriptions. The prorated refund mechanism specifies the calculation basis for partial-period cancellations.
Under this clause, consumers who purchase a paid subscription may cancel and receive a prorated refund within 14 days of purchase without providing a reason. The refund covers the subscription fee from the cancellation request date to the end of the paid subscription period.
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