Netflix makes no guarantees about service quality or availability, and you agree you cannot claim compensation for indirect losses caused by Netflix failures — though your country's mandatory consumer rights still apply.
If Netflix goes down and causes you financial or other indirect losses, this clause means you cannot claim those damages from Netflix — you can only seek refunds or direct remedies that are mandatory under your local law.
This provision limits Netflix's financial liability for service outages, errors, or failures to only the direct losses you can prove, and waives your right to claim broader indirect or consequential damages — meaning Netflix's financial exposure to consumers for service failures is significantly capped.
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1) REGULATORY FRAMEWORK: As-is disclaimers and consequential damages waivers in consumer contracts are evaluated under the EU Unfair Contract Terms Directive (93/13/EEC, Annex 1(a) and (b)), which lists as potentially unfair terms that exclude liability for death, personal injury, or non-performance of obligations. Australia's ACL (s. 64) prohibits exclusion of statutory consumer guarantees. The UK Consumer Rights Act 2015 (s. 57) renders void any term purporting to exclude liability for breach of implied terms about quality and fitness for purpose in consumer contracts. Singapore's UCTA (Unfair Contract Terms Act, Cap. 396) restricts exclusion of liability for negligence and breach of contract in consumer dealings. 2)
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Watch NetflixIf Netflix goes down and causes you financial or other indirect losses, this clause means you cannot claim those damages from Netflix — you can only seek refunds or direct remedies that are mandatory under your local law.
This provision limits Netflix's financial liability for service outages, errors, or failures to only the direct losses you can prove, and waives your right to claim broader indirect or consequential damages — meaning Netflix's financial exposure to consumers for service failures is significantly capped.
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