Netflix Account and Content Policies

This is Netflix's Terms of Use — the legal contract that governs your subscription, what you can watch, and what rights you give up when you sign up. The single most important thing to know is that Netflix requires you to resolve almost all disputes through private arbitration rather than in court, and you waive your right to join a class action lawsuit — unless you opt out within 30 days of agreeing to these terms. If you want to preserve your right to sue Netflix in court or join a class action, you must actively opt out of the arbitration requirement within 30 days of your agreement date.

This document is Netflix's Terms of Use governing access to and use of the Netflix streaming service in the United States (including Puerto Rico and the U.S. Virgin Islands), establishing a contractual relationship under Delaware law between Netflix, Inc. and its subscribers. The most significant obligations include mandatory arbitration of most disputes (with a 30-day opt-out window), a class action waiver, jury trial waiver, automatic subscription renewal with nonrefundable payments, and a prohibition on household sharing outside the terms. Notably, the document contains an asymmetric arbitration clause that permits Netflix — but not users — to elect court proceedings on a class or representative basis, which is an unusual and commercially self-serving deviation from standard bilateral arbitration agreements. The Terms engage the FTC Act (Section 5) regarding unfair and deceptive practices in auto-renewal and no-refund provisions, CCPA/CPRA for California residents' data rights, COPPA given the 18+ age restriction and minor supervision requirement, and the Video Privacy Protection Act (VPPA) given Netflix's core function as a video service provider. Material compliance considerations include the enforceability of the asymmetric class action waiver under McGill v. Citibank precedent in California, and the ad-supported tier's disclosure that 'ad-free' plans may still display advertisements during live events or due to contractual obligations.