Provision record
Miro · Miro Privacy Policy · View original document ↗

Recording of Customer Support Calls

Medium severity Explicit document language Common · 296 of 352 platforms
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This analysis describes what Miro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 4186 other provisions on other platforms.

How other platforms handle this

Glassdoor Medium

If you use our chat feature, we and our service providers may record your chats and keep transcripts.

Baseten Medium

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))... bank account number, credit card number, debit card number, or any other financial information... Collected: Yes.

ZipRecruiter Medium

You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Our Customer Success team may process information about you, including recording video or telephone calls with Customers for the purposes of training and quality assurance.

Excerpt from Miro's Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
DMA
European Union
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Miro Privacy Policy
Entity
Miro
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-050035
Document ID
CA-D-00556
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
930ae382442025ef72719a8f300cbeada1757813939671007e95a6359b947844
Analysis generated
May 21, 2026 03:39 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Miro
Document: Miro Privacy Policy
Record ID: CA-P-050035
Captured: 2026-05-21 03:39:20 UTC
SHA-256: 930ae382442025ef…
URL: https://conductatlas.com/platform/miro/miro-privacy-policy/provision/CA-P-050035/recording-of-customer-support-calls/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Miro's Recording of Customer Support Calls clause do?

The clause states: “Our Customer Success team may process information about you, including recording video or telephone calls with Customers for the purposes of training and quality assurance.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.

Is ConductAtlas affiliated with Miro?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Miro.