This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The default non-refundable rule means users bear the financial risk of dissatisfaction or unused services, except where law or a specific offer carves out a refund right.
The reader cannot obtain a refund on purchases by default; refunds are only available if required by law or explicitly offered by a particular Service.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
If your API access is disabled or terminated, but you or your End User has previously spent on the Site, you or your End User are not entitled to a refund of previously spent amounts.
For subscribers residing in Germany: You may terminate your subscription after it has renewed with a notice period of one month. Your right to terminate for cause remains unaffected.
"Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.Excerpt from Microsoft Copilot's Terms of Service
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The default non-refundable rule means users bear the financial risk of dissatisfaction or unused services, except where law or a specific offer carves out a refund right.
The reader cannot obtain a refund on purchases by default; refunds are only available if required by law or explicitly offered by a particular Service.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft Copilot.