The policy authorizes collection of audio and video recordings during sales, support, research, and customer feedback calls or meetings, subject to opt-out or consent withholding, and permits disclosure of these recordings to affiliates, service providers, business partners, and regulators.
This analysis describes what Mercury's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes recording of calls and meetings with opt-out or consent mechanisms, and the data disclosure table indicates these recordings may be shared with affiliates, service providers, business partners, and regulators; applicable wiretapping and call recording laws vary significantly by jurisdiction and may impose additional consent requirements beyond what this policy describes.
Interpretive note: The adequacy of Mercury's opt-out and consent mechanism for all-party consent jurisdictions cannot be assessed from this policy alone, as the document does not specify how pre-call notice and consent are operationally implemented for spontaneous support interactions.
The updated policy states that Mercury may now collect personal information directly from employees, contractors, payment beneficiaries, and dependents at a business's direction, without requiring those individuals' direct consent to Mercury. This expands the pool of individuals whose data Mercury processes beyond those who directly use the service. Additionally, the revised SMS terms separate transactional messages (receipts, confirmations) from marketing messages, requiring separate consent for marketing SMS. You can manage marketing SMS consent independently from transactional message receipt.
View change record →The updated privacy policy now discloses that cookies from Facebook Ads, Bing Ads, Braze, Google Ads, and LinkedIn Ads serve an additional purpose: 'SaleOfInfo'. This means data collected through these cookies may be sold or shared with third-party commercial partners, beyond their existing use for advertising and analytics. Under the revised policy, Mercury treats data from these cookies as subject to potential sale or commercial sharing. You can review Mercury's full privacy policy to understand your data rights and any available opt-out mechanisms.
View change record →Under this provision, audio and video recordings of support, sales, and research interactions may be collected and shared with affiliates, service providers, and business partners; users may opt out of recording or withhold consent, though the policy does not specify the mechanism for doing so in advance of a call.
Cross-platform context
See how other platforms handle Audio and Video Recording Collection and similar clauses.
Compare across platforms →"Audio and/or Video Recordings , such as recording your voice and image during sales, support, research, and customer feedback calls or meetings unless you opt-out or do not provide consent.Excerpt from Mercury's Privacy Policy
1) REGULATORY LANDSCAPE: Call and meeting recording is subject to federal and state wiretapping and electronic surveillance laws.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision authorizes recording of calls and meetings with opt-out or consent mechanisms, and the data disclosure table indicates these recordings may be shared with affiliates, service providers, business partners, and regulators; applicable wiretapping and call recording laws vary significantly by jurisdiction and may impose additional consent requirements beyond what this policy describes.
Under this provision, audio and video recordings of support, sales, and research interactions may be collected and shared with affiliates, service providers, and business partners; users may opt out of recording or withhold consent, though the policy does not specify the mechanism for doing so in advance of a call.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Mercury.