This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes non-refundability as the default rule, so customers cannot expect refunds unless a specific provision in the agreement explicitly permits one.
Customers generally cannot recover fees or expenses paid to Loom, unless another provision in the agreement expressly grants a refund right.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
Miro will then refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term (for the Performance Warranty) or for the non-conforming Technical Services (for the Technical Services Warranty).
"All fees and expenses are non-refundable, except as otherwise provided in this Agreement.Excerpt from Loom's Terms of Service
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This clause establishes non-refundability as the default rule, so customers cannot expect refunds unless a specific provision in the agreement explicitly permits one.
Customers generally cannot recover fees or expenses paid to Loom, unless another provision in the agreement expressly grants a refund right.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.