Lime Privacy Policy

Lime's Privacy Policy explains what information Lime collects about you, how it uses it, and who it shares it with. Lime collects sensitive data including your government ID, a selfie for facial recognition, location during rides, and payment details, and may share your information with government agencies and law enforcement. If you use Lime for Business, your employer will receive your ride data for reporting purposes.

Lime's Privacy Policy establishes the categories of personal data Lime collects, the purposes for which it is used, the parties with whom it is shared, and the retention periods applicable to that data. Lime collects a broad range of personal and financial identifiers — including government ID images, biometric data via facial recognition, payment card details, bank account information from logistics providers, and continuous location data from user devices and vehicles — as part of account creation and service delivery. User data is used to optimize and improve Lime's Services, including to create and train machine learning models, and may be shared with government, municipal, regulatory, and law enforcement agencies both in response to legal requirements and proactively where activities may violate Lime's policies. Lime incorporates a separate California Privacy Notice by reference, and certain transaction-related data is retained for seven years in line with accounting obligations.

As a Lime user, your personal data — including your location throughout every ride, government ID images, biometric facial scan, and payment details — is collected and may be shared with government agencies, law enforcement, and third-party analytics providers. Lime may also use your data to train machine learning models. If you use Lime for Business, your ride activity is shared with your employer. Transaction records are retained for seven years and cannot be deleted before that period expires. If you are a California resident, Lime's incorporated California Privacy Notice sets out specific rights you hold over your personal information.