Ledger's product warranty only covers defects that existed when the device was made — it does not cover damage from normal use, accidents, or third-party software, and does not extend to any financial losses linked to the device.
If your Ledger device stops working due to any cause other than a proven manufacturing defect — such as firmware issues, user error, or component wear — you will not be covered under warranty and Ledger bears no responsibility for any resulting inability to access your cryptocurrency.
Cross-platform context
See how other platforms handle Warranty Limited to Manufacturing Defects and similar clauses.
Compare across platforms →Given that Ledger devices are used to secure potentially high-value cryptocurrency assets, a warranty limited solely to manufacturing defects provides very narrow protection and leaves consumers exposed to significant financial risk if a device fails for any reason not classified as a manufacturing defect.
(1) REGULATORY FRAMEWORK: Product warranty terms for consumer goods sold in the EU are governed by the EU Sale of Goods Directive 2019/771, which mandates a minimum two-year conformity guarantee for goods sold to consumers. This directive replaced Directive 1999/44/EC and provides consumers with remedies for lack of conformity regardless of the manufacturer's written warranty terms. In the UK, equivalent protections are provided by the Consumer Rights Act 2015 ss.9-17. For US consumers, the Magnuson-Moss Warranty Act (15 U.S.C. §2301 et seq.) governs written warranties on consumer products, and UCC §2-314 implies a warranty of merchantability. Enforcement authority: EU national consumer authorities, UK Trading Standards, FTC. (2)
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