This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
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Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
If your API access is disabled or terminated, but you or your End User has previously spent on the Site, you or your End User are not entitled to a refund of previously spent amounts.
"Once executed, Order Forms are non-cancellable and non-refundable except as expressly agreed in the relevant Order Form.Excerpt from Heap's Terms of Service
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The clause states: “Once executed, Order Forms are non-cancellable and non-refundable except as expressly agreed in the relevant Order Form.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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