Heap · Heap Terms of Service · View original document ↗

Customer Feedback Grants Broad Irrevocable License to Contentsquare

High severity High confidence Explicitdocumentlanguage Common · 256 of 352 platforms
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This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The license over Feedback is irrevocable and perpetual with no restrictions, meaning customers permanently surrender control over any feedback they provide.

Consumer impact (what this means for users)

Any feedback you provide to Contentsquare may be used, sold, sub-licensed, or otherwise exploited by Contentsquare and its Affiliates in any way, permanently and without compensation.

How other platforms handle this

Mixpanel Medium

Mixpanel shall grant to Customer a worldwide, non-exclusive, non-transferable, non-sub-licensable license to use the Mixpanel Materials for Customer's internal business purposes during the Subscription Term.

Wise Medium

Wise grants you a revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free limited license to access and/or make personal use of the Wise Materials and Services.

Glassdoor Medium

We hereby grant you a limited, revocable, non-transferable, non-sublicensable license under the rights licensable by us to use the services and use Content from our services solely for your personal use...

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer grants to Contentsquare and its Affiliates a royalty-free, fully paid, sub-licensable, transferable...non-exclusive, irrevocable, perpetual, worldwide right and license to make, use, sell, offer for sale, import, and otherwise exploit Feedback...without restriction.

— Excerpt from Heap's Heap Terms of Service

Provision details

Document information
Document
Heap Terms of Service
Entity
Heap
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-073023
Document ID
CA-D-00705
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
2473664e4d72b3895db4decc2c14bf585534ef5a947445a906324608eafc4131
Analysis generated
July 12, 2026 15:50 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Heap
Document: Heap Terms of Service
Record ID: CA-P-073023
Captured: 2026-07-12 15:50:23 UTC
SHA-256: 2473664e4d72b389…
URL: https://conductatlas.com/platform/heap/heap-terms-of-service/provision/CA-P-073023/customer-feedback-grants-broad-irrevocable-license-to-contentsquare/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Heap's Customer Feedback Grants Broad Irrevocable License to Contentsquare clause do?

The license over Feedback is irrevocable and perpetual with no restrictions, meaning customers permanently surrender control over any feedback they provide.

How does this clause affect you?

Any feedback you provide to Contentsquare may be used, sold, sub-licensed, or otherwise exploited by Contentsquare and its Affiliates in any way, permanently and without compensation.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 256 platforms. See the full comparison.

Is ConductAtlas affiliated with Heap?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.