This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
Prepaid Funds are non-refundable and expire at the end of the term in the applicable Order.
All purchases of DashPass Gift Subscriptions are final and non-refundable.
"Once executed, Order Forms are non-cancellable and non-refundable except as expressly agreed in the relevant Order Form.Excerpt from Heap's Contentsquare Master Service Agreement
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The clause states: “Once executed, Order Forms are non-cancellable and non-refundable except as expressly agreed in the relevant Order Form.”
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.