Provision record
Gusto · Gusto Privacy Policy · View original document ↗

Collection of Sensitive Personal Information

High severity Common · 296 of 352 platforms
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Document Record

What it is

Gusto collects highly sensitive data including Social Security numbers, bank account numbers, health and medical information, biometric data, and immigration status as part of its payroll and HR services.

This analysis describes what Gusto's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause establishes Gusto's authority to collect sensitive personal data from employers as a condition of account setup and ongoing service delivery, with collection scope determined by Gusto in its sole discretion. This operational requirement enables identity verification and due diligence processes that Gusto deems necessary for account management.

Recent Activity

This document changed recently

Medium Aug 29, 2026

The updated policy explicitly discloses that Gusto sells or shares personal information (defined under state privacy laws) with third parties including business, advertising, and technology partners. The company describes 'sale' as providing information in exchange for valuable consideration, and 'share' as providing information for cross-context behavioral advertising. This disclosure formalizes practices that may have been permitted under previous language but were not explicitly described. You can opt out of sales or sharing of personal information through the Cookies, Analytics, and Other Tracking Technologies section.

View change record →
Medium Jun 1, 2026

The updated Privacy Policy now explicitly states it covers retirement account management (401k, SEP IRA, IRA accounts) and adds Stripe alongside Plaid as a third-party service provider that collects financial institution data. The policy restructures how it describes Gusto's role in different contexts: when Gusto acts as a service provider processing payroll or other data on behalf of employers, when it acts as an employer itself, or when it operates as a co-employer under a professional organization (PEO) arrangement, with separate privacy notices applying in each case. The policy introduces a new commitment that de-identified data will not be re-identified except to verify compliance with applicable law. If you connect a bank account through Stripe, that data will be treated under Stripe's Privacy Policy, which you should review separately.

View change record →

Clause Stability Stable

0
Changes
5
Months Monitored
Apr 3, 2026
First Seen
Apr 17, 2026
Last Seen
This clause type exists across 4187 other provisions on other platforms.

Consumer impact (what this means for users)

Your most sensitive personal information is stored by Gusto and could be at risk if shared inappropriately or exposed in a data breach. This data is used for payroll processing, benefits administration, and tax filing.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Navigate to https://gusto.com/privacy-request and submit a deletion request for your personal data. You may also email privacy@gusto.com to initiate the request.

How other platforms handle this

ZipRecruiter Medium

You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.

Instacart Medium

you may refer a friend to Instacart or send an Instacart gift delivery or gift card to someone. In these cases, we collect the recipient's name, email, and delivery address, as applicable.

Anthropic Medium

We collect information about your use of the Services, such as the dates and times of access, browsing history, search, information about the links you click and about third-party applications...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Gusto will require Employer to provide certain information to us from time to time, but in particular during onboarding of the Employer Account, to help us verify Employer's business entity information, the identity of Employer's Administrators and signatory, and perform other additional due diligence as we may deem necessary in our sole discretion. This information may include (but is not limited to) full name, address, date of birth, Employer taxpayer ID, telephone number, email address, business entity ownership documentation, and other information that will allow us to identify Employer, Employer's signatory, and/or Employer's Administrators.

Excerpt from Gusto's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

Collection of SSNs, financial account data, biometric identifiers, and health information triggers heightened obligations under CCPA/CPRA's sensitive personal information provisions, HIPAA (for health data), and applicable state laws.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Applicable regulations

CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Gusto Privacy Policy
Entity
Gusto
Document last updated
May 5, 2026
Tracking information
First tracked
March 24, 2026
Last verified
March 24, 2026
Record ID
CA-P-001513
Document ID
CA-D-00294
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
3547e75413de22f2dddbb15efd9de6f1ca1045fd424f7c95cd70fd1397a7b290
Analysis generated
March 24, 2026 07:51 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Gusto
Document: Gusto Privacy Policy
Record ID: CA-P-001513
Captured: 2026-03-24 07:51:04 UTC
SHA-256: 3547e75413de22f2…
URL: https://conductatlas.com/platform/gusto/gusto-privacy-policy/provision/CA-P-001513/collection-of-sensitive-personal-information/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

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Frequently Asked Questions

What does Gusto's Collection of Sensitive Personal Information clause do?

The clause establishes Gusto's authority to collect sensitive personal data from employers as a condition of account setup and ongoing service delivery, with collection scope determined by Gusto in its sole discretion. This operational requirement enables identity verification and due diligence processes that Gusto deems necessary for account management.

How does this clause affect you?

Your most sensitive personal information is stored by Gusto and could be at risk if shared inappropriately or exposed in a data breach. This data is used for payroll processing, benefits administration, and tax filing.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.

Is ConductAtlas affiliated with Gusto?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Gusto.