Google makes no guarantees about how well its services will work, whether they will be available, or whether they will meet your specific needs, and provides them on an as-is basis.
This analysis describes what Google's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes the baseline warranty structure by limiting Google's affirmative commitments to only those explicitly stated elsewhere in the agreement. It operates to exclude implied warranties or unstated performance guarantees that might otherwise apply under applicable law.
Interpretive note: Enforceability of the as-is disclaimer against consumers varies by jurisdiction; EU and UK consumer law may provide implied conformity rights that override this disclaimer.
The updated terms establish that Google provides services 'using reasonable skill and care,' a positive warranty commitment that replaces the prior blanket 'AS IS' disclaimer language. Under the revised policy, if service quality falls below that standard, users are invited to report the issue and Google commits to working toward resolution. The terms now state that Google's only commitments are those in the warranty section, service-specific terms, and non-waivable law, which is narrower than the prior language but more explicit about what consumers can expect. This change provides a clearer operational standard for service delivery and a stated pathway for addressing failures.
View change record →The updated terms state that Google provides services using 'reasonable skill and care' rather than disclaiming warranties entirely under 'as is' language. Previously, the terms disclaimed all warranties except those explicitly stated in service-specific terms. The revised language now acknowledges that both law and the terms give users rights to a certain quality of service and ways to fix problems if things go wrong. The terms establish a process in which users are expected to notify Google if service quality falls short, and Google commits to working with users to resolve the issue. This represents a shift from a liability-limiting warranty structure to one that acknowledges affirmative quality obligations.
View change record →The updated terms materially reduce service quality commitments. The revised language replaces Google's prior commitment to provide services using "reasonable skill and care" with an explicit as-is disclaimer stating that services are provided "without any express or implied warranties" unless stated in service-specific terms. The updated terms now explicitly apply to all users whether signed in to a Google account or not, extending their scope. Google also clarifies that its Privacy Policy applies to service use. These changes establish that users have fewer contractual recourse options if services fail to function as expected, except where service-specific additional terms or applicable law provide otherwise.
View change record →Removal of standalone warranty disclaimer provision suggests either consolidation into other liability/limitation sections or softening of Google's explicit 'as-is' service disclaimer language.
View full change record →Google does not guarantee service availability, reliability, or fitness for any particular purpose under the base terms. Users who rely on Google services for important tasks, such as business email or cloud storage of critical files, should maintain independent backups and business continuity plans.
How other platforms handle this
Your use of the Services is at your sole risk. Except as otherwise provided in writing by us and to the extent permitted by applicable laws, the Services are provided "as is" and "as available" without warranties of any kind, express or implied. Without limiting the foregoing, we explicitly disclaim...
THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PERPLEXITY DOES NOT WARRANT THAT THE SERVICES WILL BE U...
THE SERVICES ARE PROVIDED 'AS IS.' EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTIC...
Monitoring
Google has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"Other than as expressly set out in these terms or additional terms, neither Google nor its suppliers or distributors make any specific promises about the services. For example, we don't make any commitments about the content within the services, the specific functions of the services, or their reliability, availability, or ability to meet your needs. We provide the services 'as is'.— Excerpt from Google's Google Terms of Service
(1) REGULATORY LANDSCAPE: As-is warranty disclaimers in consumer contracts may be limited or inapplicable under EU consumer law, including the Consumer Sales Directive and the Digital Content Directive (EU Directive 2019/770), which require that digital services conform to the contract and be fit for purpose. UK consumer law under the Consumer Rights Act 2015 provides similar protections. In the US, the UCC and state consumer protection laws may constrain warranty disclaimers in consumer contexts. (2) GOVERNANCE EXPOSURE: Medium. For enterprise users, the as-is disclaimer combined with the limitation of liability creates a comprehensive exclusion of service quality commitments in the base terms. SLA commitments, where they exist, would be found in supplemental enterprise agreements rather than these terms. (3) JURISDICTION FLAGS: EU and UK consumers may retain statutory rights to a conforming digital service that cannot be waived by an as-is disclaimer. California and other state consumer protection laws may provide additional implied warranty protections. Business users in most jurisdictions have fewer statutory protections and are generally bound by the disclaimer. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should insist on separate SLA agreements that define service availability, uptime commitments, and remedies for outages, rather than relying on the base terms. The as-is disclaimer should be flagged as a vendor risk factor in third-party risk assessments. (5) COMPLIANCE CONSIDERATIONS: Organizations should document that no service quality commitments exist in the base terms and ensure that any operational dependencies on Google services are backed by either supplemental SLAs or independent redundancy measures.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Monitor: 25 platforms + same-day alerts. No credit card required.
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This clause establishes the baseline warranty structure by limiting Google's affirmative commitments to only those explicitly stated elsewhere in the agreement. It operates to exclude implied warranties or unstated performance guarantees that might otherwise apply under applicable law.
Google does not guarantee service availability, reliability, or fitness for any particular purpose under the base terms. Users who rely on Google services for important tasks, such as business email or cloud storage of critical files, should maintain independent backups and business continuity plans.
ConductAtlas has identified this type of provision across 17 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Google.