Google updated its Terms of Service on May 5, 2026, with three main changes to warranty and disclaimer language. The company shifted from an 'AS IS' warranty disclaimer to a statement that it provides services using 'reasonable skill and care' and acknowledges that law grants users rights to service quality and remedies for problems. The terms now clarify that the only commitments Google makes are those stated in the warranty section, service-specific terms, and non-waivable law, removing the prior all-caps legal disclaimers. Additionally, the country version changed from United States to Vietnam, and the reference to the Privacy Policy was clarified as not part of the terms themselves.
The updated terms state that Google provides services using 'reasonable skill and care' rather than disclaiming warranties entirely under 'as is' language. Previously, the terms disclaimed all warranties except those explicitly stated in service-specific terms. The revised language now acknowledges that both law and the terms give users rights to a certain quality of service and ways to fix problems if things go wrong. The terms establish a process in which users are expected to notify Google if service quality falls short, and Google commits to working with users to resolve the issue. This represents a shift from a liability-limiting warranty structure to one that acknowledges affirmative quality obligations.
The updated terms establish an affirmative warranty obligation (reasonable skill and care) that replaces prior 'as is' disclaimers, which may strengthen user claims in disputes over whether services met a baseline quality standard. This is operationally significant because it shifts the terms from maximum liability limitation toward a standard-of-care framework where service quality failures can be contested, rather than assumed to be disclaimed.
→ Review the updated warranty section to understand what 'reasonable skill and care' means for services you rely on.
→ If you experience service quality issues, document them and report to Google as the updated terms expect you to notify the company of problems.
→ The updated warranty terms will apply as written; disputes over service quality will be evaluated against the 'reasonable skill and care' standard rather than dismissed under 'as is' disclaimers.
→ If you do not report service quality issues to Google, the company may not have notice to attempt resolution as described in the updated terms.
This is the 2nd significant Rights Removal change Google has made since ConductAtlas began monitoring.
ConductAtlas has recorded 2 material changes to this document (since April 2026). An additional minor or cosmetic changes were excluded.
Shifted from 'as is' disclaimer to affirmative commitment to provide services with reasonable skill and care.
Clarified that only commitments in the warranty section, service-specific terms, and non-waivable law create obligations; removed broad 'as is' and exclusionary language.
New language acknowledges that law and terms give users rights to service quality and ways to fix problems; establishes expectation that users will notify Google of issues.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Google now says it will use reasonable skill and care when providing services, and if it doesn't, you can tell them and they will try to fix it.
Google no longer uses broad legal disclaimers stating the services are provided entirely without warranties.
Google's warranty section was substantially rewritten to replace absolute 'as is' disclaimers with a 'reasonable skill and care' standard and acknowledgment of user rights to service quality and problem remedies. This change moves away from the broadest possible liability shield toward a standard that may create enforceable obligations in disputes over whether services met a baseline quality level. Compliance teams should assess whether this language creates new dispute-resolution expectations or exposure in their vendor management, privacy notices, or internal SLA frameworks. The change does not appear to trigger specific regulatory requirements but may affect how warranty disputes are handled in litigation or arbitration under applicable law.
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Watcher: regulatory citations + obligations. Professional: full compliance memo.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-001609.
See the full side-by-side comparison of every sentence added, removed, and modified.
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