Even if GOAT's platform causes you a significant financial loss, GOAT's maximum financial responsibility to you is capped at either what you paid them in the last year or $100, whichever is higher.
This analysis describes what GOAT's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
For users buying or selling high-value sneakers worth hundreds or thousands of dollars, this cap means GOAT's maximum exposure for platform errors, lost packages, or other issues may be far lower than the actual value at stake.
Interpretive note: Enforceability of the $100 cap may be limited in EU, UK, and certain US state jurisdictions where consumer protection law prohibits exclusion of liability for specific harms.
A seller who ships a $500 pair of sneakers that is lost or mishandled through GOAT's platform may only be able to recover $100 from GOAT if they have paid GOAT less than that in fees, creating a significant gap between actual loss and recoverable damages.
How other platforms handle this
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WHATNOT NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORT...
In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
Except as stated in Section L.3.b, the liability of each party, and its affiliates and licensors, for any damages arising out of or related to these Terms (i) excludes damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, business, contracts, re...
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"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GOAT, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOAT ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; IN NO EVENT SHALL GOAT'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID GOAT IN THE LAST 12 MONTHS OR (B) ONE HUNDRED DOLLARS ($100).— Excerpt from GOAT's GOAT Terms of Use
REGULATORY LANDSCAPE: Limitation of liability clauses in consumer-facing contracts engage state consumer protection statutes in California and other jurisdictions that may prohibit limitations on liability for gross negligence, willful misconduct, or fraud. The EU Consumer Rights Directive and UK Consumer Rights Act 2015 generally prohibit terms that exclude liability for death, personal injury, or fraudulent misrepresentation, and may constrain the scope of this cap for users in those regions. The FTC Act's prohibition on unfair or deceptive practices could also be implicated if the cap is applied in contexts where consumers could reasonably expect full compensation. GOVERNANCE EXPOSURE: High for high-value transaction participants. The $100 floor is particularly significant on a platform where individual transactions commonly involve products valued at several hundred to several thousand dollars. The 12-month fee alternative provides marginally more protection for active sellers but may still fall well short of actual transaction values. JURISDICTION FLAGS: EU and UK users may have mandatory consumer rights that override this cap in certain contexts. California Civil Code sections governing consumer contract unconscionability could potentially limit enforcement. States with strong consumer protection regimes including New York and Illinois present heightened scrutiny environments. CONTRACT AND VENDOR IMPLICATIONS: Institutional or high-volume sellers using GOAT as a sales channel should treat this cap as a material commercial risk factor and consider whether independent insurance or contractual protections are available to cover the gap between the cap and actual item values. COMPLIANCE CONSIDERATIONS: Legal teams advising sellers should flag this cap clearly in any onboarding materials. For GOAT's compliance team, the interaction between this cap and consumer protection law in non-US jurisdictions warrants jurisdiction-specific review, particularly for EU and UK market operations.
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For users buying or selling high-value sneakers worth hundreds or thousands of dollars, this cap means GOAT's maximum exposure for platform errors, lost packages, or other issues may be far lower than the actual value at stake.
A seller who ships a $500 pair of sneakers that is lost or mishandled through GOAT's platform may only be able to recover $100 from GOAT if they have paid GOAT less than that in fees, creating a significant gap between actual loss and recoverable damages.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
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