GitHub · GitHub Terms of Service · View original document ↗

Payment and Billing Terms

Medium severity Unique · 0 of 325 platforms
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Recent governance activity GitHub recorded 3 documented changes in the last 30 days.
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Document Record

What it is

Paid GitHub plans are billed in advance on a monthly or annual basis, and fees are non-refundable except where required by law — if you upgrade or downgrade, changes may take effect at your next billing cycle.

This analysis describes what GitHub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause defines the billing structure and refund policy for subscription services, establishing advance payment as the operational model and clarifying that the service provider retains all payments regardless of usage level or service modifications during the billing cycle.

Recent Activity

This document changed recently

Medium Apr 28, 2026

GitHub's updated Terms of Service now include an explicit section governing AI features, including Copilot. The new section establishes specific contractual terms for how user data may be collected, used, and retained for developing and improving AI and machine learning models, and identifies what controls are available to users. The practical effect is that AI-related data practices are now consolidated under dedicated contractual language rather than dispersed across general service terms.

View change record →
Medium Apr 19, 2026

GitHub's Terms of Service update on April 19, 2026 involved substantial revisions across 54 sentences, with 40 sentences removed and 4 added. The extent of change suggests modifications to core service provisions; however, without access to the specific language that was modified, removed, or added, the precise operational implications for users cannot be determined. Users should review the updated Terms directly to understand how the changes affect their usage rights, account obligations, or dispute resolution procedures.

View change record →

Consumer impact (what this means for users)

The non-refundable billing policy means consumers who cancel mid-cycle or are suspended may lose prepaid fees, creating financial risk particularly for annual plan subscribers.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 30 days
    If you believe you have been incorrectly charged, contact GitHub Support at https://support.github.com/contact and submit a billing dispute with your account details and the charge in question. Document all correspondence for your records.

How other platforms handle this

PayPal High

While we investigate your dispute, in our sole discretion, we may provide a temporary refund. This will allow you to access the funds while your case is under review. If the dispute is resolved in your favor, this refund will become permanent. If the dispute is not resolved in your favor, the refund...

Calm High

You will not have the right to receive a refund for any amounts paid to us unless otherwise required by applicable law.

Spotify High

Unless otherwise indicated (for example, if you have signed up for a Prepaid Period), Paid Subscriptions continue indefinitely until cancelled. You will be billed on a recurring basis on the first day of each billing period and you will pay and you authorise us (or the applicable third party, if you...

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▸ View Original Clause Language DOCUMENT RECORD
"
For monthly or yearly payment plans, the Service is billed in advance on a monthly or yearly basis respectively and is non-refundable. There will be no refunds or credits for partial months of service, downgrade refunds, or refunds for months unused with an open Account; however, the service will remain active for the length of the paid billing period.

— Excerpt from GitHub's GitHub Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

The non-refundable payment clause and advance billing structure may trigger CCPA-related disclosure obligations and should be reviewed against state consumer protection laws governing subscription services, particularly California's automatic renewal laws (Cal. Bus. & Prof. Code §17600).

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC regulates unfair billing practices and subscription auto-renewal disclosures that may affect consumers paying for GitHub plans.
    File a complaint →
  • State AG
    State attorneys general, particularly in California, enforce automatic renewal and subscription billing laws that apply to GitHub's paid plans.
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
GitHub Terms of Service
Entity
GitHub
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001337
Document ID
CA-D-00253
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
500196e2878ffe21d8f1488931682264d47bf9c90fd7286a42607def0942608c
Analysis generated
March 20, 2026 10:21 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: GitHub
Document: GitHub Terms of Service
Record ID: CA-P-001337
Captured: 2026-03-20 10:21:45 UTC
SHA-256: 500196e2878ffe21…
URL: https://conductatlas.com/platform/github/github-terms-of-service/payment-and-billing-terms/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does GitHub's Payment and Billing Terms clause do?

This clause defines the billing structure and refund policy for subscription services, establishing advance payment as the operational model and clarifying that the service provider retains all payments regardless of usage level or service modifications during the billing cycle.

How does this clause affect you?

The non-refundable billing policy means consumers who cancel mid-cycle or are suspended may lose prepaid fees, creating financial risk particularly for annual plan subscribers.

Is ConductAtlas affiliated with GitHub?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by GitHub.