Once you pay Fastly, you generally cannot get your money back, and you are responsible for all charges on your account even if someone else incurred them without your permission.
This analysis describes what Fastly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Business customers who experience service issues, disputes, or unexpected usage spikes have limited ability to recover fees already paid, which can create significant financial exposure.
Interpretive note: Enforceability may vary for EU or UK customers depending on applicable mandatory consumer or commercial protection law, despite California choice-of-law.
Customers cannot recover fees paid to Fastly in most circumstances, and remain liable for unauthorized charges on their account until the issue is reported and resolved.
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"All fees paid are non-refundable except as expressly set forth in these Terms. You are responsible for all charges incurred under your account, including charges resulting from unauthorized use.— Excerpt from Fastly's Fastly Terms of Service
REGULATORY LANDSCAPE: Non-refund policies in commercial B2B contracts are generally enforceable under California law, which governs this agreement. However, where Fastly serves customers in the EU or UK, consumer protection regulations or mandatory commercial law provisions may limit the enforceability of blanket no-refund clauses for certain customer categories. The FTC Act's prohibition on unfair or deceptive practices may be relevant if refund terms are not clearly disclosed at point of sale. GOVERNANCE EXPOSURE: Medium. The no-refund policy is standard in cloud infrastructure agreements but creates material financial risk for customers experiencing service outages, disputed charges, or billing errors. The combination of usage-based billing and non-refundable fees amplifies this risk for customers with variable or unpredictable traffic. JURISDICTION FLAGS: EU and UK customers may have additional statutory rights that limit no-refund clauses depending on whether the relationship is classified as B2B or B2C under local law. California law governs, but mandatory EU consumer protection rules may override contractual choice-of-law for qualifying EU parties. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should negotiate for SLA credits or refund provisions tied to defined service level failures before execution. The customer's liability for unauthorized charges should be assessed against the organization's internal access control and account security posture. COMPLIANCE CONSIDERATIONS: Finance and procurement teams should implement internal controls for account access management to reduce unauthorized charge exposure. Legal teams should evaluate whether the no-refund clause is adequately disclosed in the customer's own downstream agreements where the Fastly service underpins a product or service offered to others.
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Business customers who experience service issues, disputes, or unexpected usage spikes have limited ability to recover fees already paid, which can create significant financial exposure.
Customers cannot recover fees paid to Fastly in most circumstances, and remain liable for unauthorized charges on their account until the issue is reported and resolved.
ConductAtlas has identified this type of provision across 7 platforms. See the full comparison.
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