This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
How other platforms handle this
We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future...
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
if you made purchases on Duolingo through the Apple or Google app stores, payments and refunds are handled by Apple or Google, respectively, and Duolingo cannot issue refunds for those purchases.
"Any refund, payments, or credits which ElevenLabs must provide to you in accordance with the terms of this Agreement will be provided by ElevenLabs to Reseller, and you acknowledge that you must seek such refunds...from Reseller only.Excerpt from ElevenLabs's Terms of Service (non-EEA)
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The clause states: “Any refund, payments, or credits which ElevenLabs must provide to you in accordance with the terms of this Agreement will be provided by ElevenLabs to Reseller, and you acknowledge that you must seek such refunds...from Reseller only.”
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ElevenLabs.